The Wallich is a leading homelessness and rough sleeping charity in Wales. For more information about our innovative work to support people across the country, visit The Wallich website. www.thewallich.com/about-us
The project is located within Swansea and work with homeless or potentially homeless men and women aged 18+, who often have complex needs, such as historic or current substance misuse or offending issues. The service provide residential support with the aim of meeting individuals’ needs, which promote independence and lead to a sustainable move-on. The Wallich works in partnership with Caer Las and the Pobl Group to deliver this service. The project is funded through the Supporting People Programme Grant and is required to meet the Welsh Government’s National Outcomes Framework. The Framework’s four main aims are:
Promoting Personal and Community Safety
Promoting Independence and Control
Promoting Economic Progress and Financial Control
Promoting Health and Wellbeing
To provide a proactive night time presence within the project to promote quiet and peaceful occupation of its residents/visitors. To respond to disturbances, emergencies and other housing management functions according to procedure and provide ad-hoc support to residents in response to demand. To assist with the organisations lone working and arrangement of out of hours resources.
This role is subject to an Enhanced DBS Disclosure
No Agencies.
We do not accept unsolicited agency referrals for this position and do not consider any applicants, to have been introduced to us via agency.
Main Duties and Responsibilities
1. To provide support to the residents of the project.
a) To ensure that all Service Users are treated fairly and afforded equality of opportunity.
b) To ensure that Service Users’ needs are met through the consistent application of the Wallich’s model of support.
c) To support Service Users with particular reference to:
d) To maintain accurate and up to date records of Service Users’ issues and support according to procedure.
e) To maintain regular communication with Senior Support Workers relating to the need for changes to Service Users’ needs and risk assessments and support plans.
f) To ensure that the service standards set out in the organisational document ‘Great Expectations’ are met or exceeded.
2. To assist in monitoring the effectiveness of the project.
a) To ensure that records of Service Users accessing the service are maintained.
b) To provide statistics and other information as requested.
3. To assist with the project’s housing management functions.
a) To assist with the induction of Service Users into project and provide and explain the required information (where appropriate).
b) To collect service charges and rent (where appropriate).
c) To assist with facilitating residents’ house meetings (where appropriate).
d) To monitor project activity, respond to emergencies according to situation and maintain appropriate records.
e) To address and report maintenance issues in line with the Maintenance Policy.
f) To assist with Health and Safety monitoring and checks in line with legislation, policy and organisational requirements.
g) To ensure good standards of cleanliness and hygiene are maintained at all times.
h) To address all issues to maintain a safe and pleasant project environment.
4. To assist in the overall running of the project.
a) To work in line with all Wallich policies and procedures.
b) To participate in own supervision.
c) To undertake relevant training.
d) To report to manager regularly informing him/her of issues arising during the course of the work that require policy decisions.
e) To complete any tasks left from daytime staff.
f) To take part in all aspects of lone working as directed by the policy.
g) To partake in a team handover where applicable.
h) To undertake other duties within the remit of the post.
5. Other
a) To work and travel across Swansea, and further afield as and when required.
b) To act as an organisational Lone Working Contact according to the Lone Working Procedure.
c) To arrange out of hours staffing cover/emergency maintenance using pre-approved out of hours resource list.
The list of duties and responsibilities is not an exhaustive one and may be varied from time to time by the Manager. This job description is subject to regular review.
Person Profile
1. Knowledge
a) Basic knowledge of Homelessness Law, the Criminal Justice System and DWP Benefits.
b) Basic knowledge of how complex needs, such as substance misuse and mental health, can affect individuals and their vulnerability.
c) Basic knowledge of how your personal life can affect your own performance and attendance.
d) An understanding of the need for professional boundaries.
2. Experience
a) Experience of working with vulnerable people.
b) Experience of housing related support or homelessness (this can be from a personal perspective).
c) Experience of delivering support is desirable.
d) Experience of recording your work in paper or digital systems is desirable.
e) Experience of engaging with diverse people in a non-judgemental way.
f) Experience of dealing with challenging situations.
3. Other
a) Confident and able to lone work on own initiative.
b) Driving licence and own vehicle is desirable but not essential.
c) Ability to communicate in Welsh is desirable but not essential.
Interviews to be held on 8th August 2022.
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