TheCollegeBoard Hiring for Specialist, Business Planning & Operations – REQ001298_43245530923_2-3175 at Phoenix, Arizona Full Time

This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/6060680
Specialist, Business Planning & Operations

College Board – State and District Partnerships

Location: Remote

*** Preferred Applicant Deadline: September 15, 2023 ***

About the Team

The Business Planning & Operations team is focused on the development
and implementation of efficient overall business processes within the
State and Districts Partnerships division and cross-organizational team
to achieve clean delivery. We use data, observation, experience, and
creativity to guide decision making and process development. We serve as
a resource for the planning and operations of the division; encompassing
the units focused on large, state and district partnerships,
International, and Unified State Strategies. Our team works to provide
opportunities to students through promoting the use of College Board
programs and services including the SAT Suite of Assessments, Advanced
Placement, and BigFuture.

About the Opportunity

Under direction of the Senior Director, Business Planning & Operations,
you perform overall functions to support smooth operations of the
membership and governance activities, internal meeting management and
customer service needs of constituents across the regions. An essential
part of internal and external customer engagement, you collaborate with
the team in managing, and resolving operational issues. You are a
driving force in the team’s efforts to increase our efficiency and
scalability by documenting and refining our processes and procedures. In
this role, you also work closely with colleagues serving on the
membership and governance, finance, technology, and talent teams. You
personify exemplary teamwork, where listening, partnering, analyzing,
and experimenting are routinely used to problem-solve complex issues.

In this role, you will:

• Coordinate and execute regional meetings and events logistics,
  including scheduling, agenda and materials development, attendee
  tracking/communications, catering, and post-meeting follow up.
  Coordinate deliverables including materials, advertising, conference
  participation and logistics
• Provide direct assistance in processing invoices, researching, and
  resolving accounts payable issues, preparing accruals and reclasses.
• Serve as point of contact for procurement processes, including
  requisitions, hotel contracts, and vendor adds/updates.
• Track and monitor purchasing credit card and/or meeting card usage
  and complete accurate monthly reconciliations in accordance with
  organizational policy.
• Provide ongoing and timely communications with manager and
  leadership.
• Maintain working knowledge of College Board programs and services.
• Outreach to accounts when necessary to support divisional goals or
  projects.
• Assist with program escalations involving client issues that may
  include invoicing, systems access and functional challenges, school
  code requests, and missing score reports.
• Assist with school escalations including collecting detailed
  information, researching in the customer service database, and
  preparing escalations to operations leadership in a clear and
  standard format.
• Serve as point of contact in communication with Regional Council and
  members at the direction of the Senior Director, Business Planning &
  Operations.
• Under direction of the Senior Director, Business Planning &
  Operations, coordinate and implement on all aspects of membership
  election process, to include call for nominations, communication
  with nominating committee, election pipeline, and deliverables with
  ballot development.
• Serve as the point of contact for regional and USS sponsorship
  process, including collection of forms for eview by the Senior
  Director, Business Planning & Operations, and payment upon approval.
  Coordinate deliverables including materials, advertising, conference
  participation and logistics.
• Additional responsibilities may include a nationally focused
  specialty project and management of related tasks and assignments.

About You

You have:

Bachelor’s degree preferred

Minimum of 2-3 years’ related experience, preferably in a customer
service, event management, or program support capacity.

Strong computer skills, including Microsoft Office applications

Strong customer service orientation and interpersonal skills

Ability to effectively handle multiple situations simultaneously

Ability to work independently and as part of a team

Strong organizational, time and task management skills and the ability
to move forward multiple projects in concert while meeting timelines,
both independently and as a member of the team

Adept problem-solving skills, including using data to inform decisions
and actions

Excellent verbal and written communication skills

A passion for supporting educational and career opportunities for
millions of students