Thermo Fisher Scientific Hiring for Field Service Engineer Job at Remote , Ireland Full Time

Job Description

Business Job Title: Field Service Engineer

Job Profile Title: (Internal title) Engineer II, Field Service

Direct Report To: Field Service Manager Chromatography UK and Ireland

Group/ Division: IES

Career Band: 5

Position Location: Ireland

When you are part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $20 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Position Summary:

Responsible for delivering all service activities for the Unity Lab Services Chromatography Service group, supporting the Chromatography group product range but mainly focusing on the Liquid Chromatography and Ion Chromatography Instruments. Predominately based in the Republic of Ireland it may require travel into Northern Ireland and throughout the UK. This may include: Installations, Repairs, Maintenance Services, Qualification Services, Depot Repair, Hot Lines etc. for the purpose of achieving:-

• Satisfied customers becoming loyal customers
• The highest first-time fix rates / the lowest mean time to repair
• Lowest repeated call rates

Contributes to the overall Service Targets with respect to Bookings, Revenues, Service Profit and Overhead Cost while following all internal rules, processes, and practices as they are described.

Responsibilities:

• To perform Field Service-related duties in line with internal rules, customer regulations and health and safety guidelines.

• Specific product support to be given on Liquid and Ion Chromatography instruments. (80%).

• To work remotely as part of the Chromatography Service team providing on-site services exceeding customer’s expectations and ensuring that customers become promoters through positive feedback and achieving customer loyalty.

• Deliver the highest professional relationship with our customer base escalating issues if necessary, to solve critical tasks in the fastest way possible. Follow our ethical business conduct guidance.

• To enable the customer’s success through their relationship with Thermo Fisher Scientific and the products & services we offer. Utilise web-based, sales lead logging tools to ensure customers are offered those products and services they require. Enable alignment of all activities at the customer site with the rest of Thermo Fisher Scientific through the involvement of all relevant stakeholders. (5%).

• Optimize own work schedule by coordinating with all the necessary partners for service planning (Customer Services, Scheduling Team, Team Leader & others). (5%).

• Responsible for managing company assets provided, such as car stock (parts inventory), laptop computer, mobile phone, test equipment (ensuring timely calibration), general tools, software, company car, manuals etc. (5%).

• Responsible for timely and accurate reporting of all activities as required (e.g. field service reports, expense reports, etc.) (5%).

Minimum Requirements/Qualifications:

• Professional background in Electronics/Chemistry/Engineering or related subjects.

• Minimum 1-5 years of experience servicing analytical equipment or equivalent applications specialist or end user experience.

• Strong problem-solving skills.

• Demonstrate organizational skills with the ability to balance multiple tasks with different priorities.

• Excellent inter-personal, self-motivational and negotiating skills.

• PC skills.

• Valid UK Driving License (manual).

• Willingness to travel mainly within the appointed region (Ireland & UK) as well as through Europe for training and for occasional support to other regions. International traveling including all EMEA Territory and the US may be required.

• Good English skills, both verbal and written. Ability to work across all levels, functions and regions.