Thermo Fisher Scientific Looking for Desktop Support Specialist at New Zealand Full Time

At Thermo Fisher Scientific, each one of our 130,000 outstanding minds have a unique story to tell. Join us and chip in to our unusual mission—enabling our customers to make the world healthier, cleaner and safer.

When you’re part of the team, you’ll do important work. Surrounded by collaborative colleagues, you’ll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an outstanding strategy for the near term and beyond. Take your place on our strong team and help us significantly give to the world.

Your Role:

You will provide excellent IT support for the ANZ business by ensuring that all IT related issues are addressed timely manner and networks, servers and systems are available at all times during business hours. You will work with local and the regional team to support the business. and implement hardware replacements as well as take the lead locally on global IT infrastructure projects, working with regional colleagues.

Position Summary:

• Act as the key point of contact for all IT-related issues.Be proactive, adaptable and coordinated for all Helpdesk Support AU (and backup support for NZ), to minimize end user down time
• Daily, Weekly, and Monthly System Checks
• Updating System Documentation
• Responding to incoming Helpdesk tickets calls emails Instant Messages

Key Responsibilities:

• Partner with the business on all IT-related matters the ANZ site. Proactively handle key IT site projects and be seen as a go-to person for IT solutions
• Be a team member in the ANZ IT team, supporting staff in ANZ connected via a WAN
• Lead in the ticketing system to ensure tickets are closed and assigned accurately on the ServiceNow system. Raising level 3 issues to the global colleagues and working with them closely to resolve them. Document helpdesk calls and issues and updates into the Help Desk System.
• Configure, install and maintain PCs, notebooks, printers and network hardware, including resetting changing network passwords.
• Be a Point of contact for the Data Center and experience in mounting/unmounting hardware in the rack.
• Backup monitoring for company Data Centre. Work with the global teams to resolve backup-related issues.
• Assist local & regional teams with server system administration and support and work with vendors to fix and upgrade system as needed.
• Assisting IT Operations Lead with planning and placing hardware refresh.
• UPS Monitoring and Maintenance.
• Responsible for attending the Daily Stand-up Meeting and leading the team’s tickets/Tasks that will break SLA daily.
• Assisting the APAC Network team with network upgrades/faults.
• Attending APAC Helpdesk meetings and participating when required.
• Responsible for planning and carrying out the IT Induction sessions for new users. Ensure new staff are provided with the required hardware on time (computer and phone and or mobile)
• Handling file permissions, sharing, and data encryption, including leading server space, does not run out.
• Collaborating closely with Vendors to improve the network infrastructure. I.e. Fujitsu, Dell, Upstream, Mobile Networks etc.
• AD Management, ensuring that groups, computers and users are consistent throughout the domain. Maintaining and auditing distribution lists so that the accurate users are added.
• Maintain system change control logs
• Diagnosing PC Hardware faults and supply solutions as required
• Assisting in the updates of software as required eg Anti-virus, WSUS etc
• Maintain the system documentation so it is up to date – equipment registers, Mobile phone register etc
• Analyze data from various sources and generate accurate reports on computers, servers, mobile phones.
• Assisting technical staff in the event of critical system failures
• Assisting staff with software issues e.g. O365 products etc

Frequent Contacts:

Internal

• IT Teams:
• ANZ and Global colleagues
• All Staff

External

• IT suppliers of hardware or software solutions

Minimum Requirements:

• Tertiary qualification in Information Technology or related field
• ITIL Certification is preferred.
• Outstanding skills with the Office 365 suite of products.

Other Job Requirements:

• Adhere to OHS policies and procedures and ensure a safe and healthy workplace environment
• Adhere to the Chain of Responsibility obligations under the Australian Heavy Vehicle National Law
• Your position may require you to participate in on-call work. If you are on call you are required to be available for immediate return to work outside of your normal and regular work pattern. Should this be a requirement of your position, you will be remunerated per the Company’s policy.
• Strong oral and written communication and social skills
• Collaborate with staff at various levels of the business and run small projects
• Showing interest to work outside of business hours where vital
• Ability to prioritize helpdesk jobs according to business priorities

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values – Integrity, Intensity, Innovation, and Involvement – working together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please get in touch with us to request accommodation.