The Trust & Safety team at TikTok help ensure that our global community is safe and empowered to create and enjoy content across all of our apps, while protecting our brand.
Responsibilities
As part of our growing, global user operations team, you will spend most of your time interacting with our users. You are responsible for handling user feedback on short video applications, managing various user issues depending on account assignment, recommending solutions and guiding users through features and functionalities, and providing top-quality user experience.
This is an exciting opportunity to join a global operation, a rapidly expanding international team, and a unique chance to be one of the first members of the user operations team.
You will:
Preferred
To be successful in this role, you should be an excellent communicator with exceptional customer service skills, a willingness to experiment, the ability to thrive in a dynamic, team-focused environment and a passion for helping others.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn’t be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.
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