Log In
Sign Up
Singapore
TikTok Hiring For Ecommerce Anti-fraud Operations Manager at Singapore Full Time
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire
- for you, for us, and for more than 1 billion users on our platform.
We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
The TikTok E-commerce Governance and Experience team is responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators globally. We value user satisfaction and work on policies, rules, and systems to ensure quality for our community. As an Anti-fraud operations manager, you will be responsible for building, improving, and monitoring business processes that detect and prevent fraudulent activities in various scenarios including transactions, KYC, onboarding, and seller-creator affiliation.
You will be expected to:
- Lead investigations and analysis of suspicious behaviour, fraudulent transactions, and abuse in a timely manner to protect the integrity of the platform
- Identify vulnerabilities, and collaborate with cross functional teams to mitigate or prevent occurrences of fraudulent activity
- Monitor user communities for emerging threats and new methods of fraud
- Respond to escalations, and manage the incident until the case is resolved.
- Engage with various business, technology, and security/risk stakeholders to identify and solve risk problems at scale
- Collaborate with product, and data teams to build solutions to proactively or reactively prevent exploitation of the platform.
- Collaborate with Legal, Public Affairs, and other cross-functional teams (when needed) to investigate and respond to regulator inquiries on fraud and (or) crime-related activities;
- Produce regular high-quality fraud reports to summarize new trends and business impacts for updating senior management teams;
- Perform other ad-hoc tasks related to fraud operations.
