TikTok Hiring For TikTok E-commerce – Partner Program Manager at Dublin, County Dublin Full Time

Responsibilities

About Us

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire – for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

About the team

E-commerce’s Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop.

Roles & Responsibilities

1. Act as a key interface to work with various functions within Global E-commerce (GEC) to support their outsourcing requirement;

2. Coordinate with different LOB POC within GEC and BPO in various phases of new programs deployment, such as requirement gathering, resource planning, ramp up timeline alignment and go live;

3. Work closely with different LOB on monthly resource planning at BPO sites;

4. Define the global extended workforce plan and strategy for BPO sites;

5. Act as a key point of escalation for different LOB within GEC on vendor performance or billing issues related to BPO 6. Build organizational capabilities for extended workforce strategy, planning, governance, operational management, shared services, and management organizations;

7. Manage complex cross-functional programs;

8. Coordinate project meetings, draft agendas, develop presentation materials, coordinate with internal stakeholders on materials, and track decisions, outcomes, and follow-up action items;

9. Review and approve all BPO invoices based on comprehensive understanding of business and operational details.

Qualifications

1. Bachelor’s degree or equivalent practical experience;

2. 5 years of experience in a strategy or management consulting role;

3. Experience in consulting, delivering advisory services, extended workforce, and vendor management;

4. Experience in program management and ability to manage large, complex programs and drive change;

5. Ability to build effective and productive relationships across the business and work with accountability and integrity;

6. Ability to effectively engage with leadership, facilitate discussions about complex topics, influence, and reach agreements;

7. Ability to work well as part of a team and process a high amount of data to drive business strategies and decisions;

8. Excellent analytical, leadership, organizational, stakeholder management, and problem-solving skills.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too