TikTok Hiring for TikTok Market Specialist – Netherlands Job at Dublin , Ireland Full Time

Our Trust & Safety team’s commitment is to keep our online community safe. We have invested heavily in human and machine based moderation to remove harmful content quickly and often before it reaches our general community.

Your wellbeing is very important to us. As part of this commitment, you will have access to our especially designed wellbeing programmes to support your physical and psychological health and wellbeing.

About the job

We are looking for a Market Specialist-Netherlands (NL) with a background in Trust and Safety, Quality Assurance, Content Moderation, and/or Operations Management to help our EMEA operations in rapid growth.

Market Specialists-NL are responsible for proactively driving the communications between the different stakeholders; supporting Ops (Moderation & QA Teams) and collaborating with cross-functional teams (Policy, PnP, Global Training, Emergency Response, Legal etc). Market Specialists organise and coordinate all types of projects, from simple activities to more complex plans.

What will I be doing?

• Partner with different teams within T&S to identify tooling, policy or operational gaps, and manage initiatives to develop new solutions, optimise existing processes, improve safety and user’s experience
• Support QA and Moderation Teams through data analysis and action plan development
• Contribute to improve policies, product, process and provide a better support structure
• Develop and maintain strong relationships with cross-functional teams (Policy, PnP, Training, Emergency Response, PQA & Data)
• Conduct risk assessment or identify issues with project implementations and proactively communicate during projects
• Review policy updates and follow the cascading process ensuring the delivery of updates to all Moderation and QA Teams
• Collaborating with Global Training Team to vet cases that will be used to train new hires
• Support QA Management with QA Performance Evaluation e.g. BMQA Accuracy Check, Simulated Incident
• Provide reports & RCAs; Policy Analysis, Market Weekly Report, SPS-high VV cases
• Involvement in procedure writing & process mapping
• Assist XFN teams to communicate project launches, highlight any potential risks/issues and think ahead with workarounds/solutions
• Appeal process final arbitrator to resolve different cases
• Deal with high-risk escalations and collaborate with relevant teams to accurately provide RCAs

What should I bring with me?

• QA experience in the Netherlands market you are applying for
• Great team player and ability to collaborate with different teams
• Outstanding natural communicator, exceptional verbal, written and communication skills in English and Dutch.
• Excellent Policy Knowledge in the supported market
• Proficient in Excel (pivot tables, functions, charts etc), data analysis and reporting skills
• Excellent time management and coordination skills

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn’t be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.

Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee’s journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.