TikTok Looking for Workplace Services Manager at Ciudad de México, México Full Time

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok’s purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy – a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That’s how we drive impact – for ourselves, our company, and the communities we serve.
Join us.

Team Introduction:
The Administration Department takes the lead in developing an exceptional workplace experience across regional offices. They drive workplace strategy, optimize performance, and enhance productivity and cost-efficiency. Through innovative programs and initiatives, they create a unique and user-centric workplace journey. They collaborate with cross-functional teams to maximize space utilization and efficiency for all workplace users, including hybrid and remote setups. The team also oversees essential services and continuously evolves its approach to elevate the company culture and foster a vibrant work environment.

Only resumes in English will be considered.

Responsibilities:
– Facilities Management. Oversee and manage the workspace, including maintenance, ticketing system, improvements and workplace services.
– Vendor/Team Management. Manage vendor and supplier teams, KPIs, contract negotiations, service level agreements and performance reviews to optimize workplace services (e.g., cleaning, maintenance contractors, etc).
– Office inventory. Ensure regional offices have required supplies, inventory and stock including company-level displays and signage.
– Company culture. Support events, community activities and actions that support the workplace experience (e.g., gifting, well-being facilities, events, merchandise, etc).
– Space management. Partner with cross-functional teams to enhance workplace space utilization, experience, efficiency & productivity.
– Budget management. Manage, analyze and optimize investments/savings through office services, cost control and expense tracking.
– Collaboration. Collaborate and support other teams as applicable to provide a great workplace experience such as physical security, food, real estate & facilities, environmental health & safety.
– Sustainability. Implement and enhance sustainability initiatives within the workplace.
– Technology. Manage office services technology and initiate further efficiencies to optimize services (e.g., ticketing systems, on-call communications, office forums, etc.).
– Event planning. Organise and enhance company events, meetings and programs.
– Business partnership. Applies a user and business-first mentality by creating a welcoming, unique environment focusing on the user and customer experience to enhance business and team productivity through efficient and result-driven stakeholder management.
– Data analysis and insights. Research, analyze data and propose insights, improvements and analysis through reports, simplified visual representations, and other quantitative and qualitative means to drive data-driven results and proposals.
– Lead and support full-cycle small and large scale projects (e.g., office moves, return to the office, internal programs, regional events, etc) with project governance, tracking, reporting, management and execution to deadlines.
– Continuous improvement and global mindset. Contributes, innovates, improves & implements workplace solutions, ideas and programs that benefit employee productivity and company growth at a regional and global level.
– Supports other regional offices in overseeing food management in partnership with the COE (e.g., across LATAM)

Qualifications

– Holistic workplace, office management, community, events and facilities experience
– Strong team leadership, development, business partner and stakeholder management skills
– Contractor/vendor and finance/budget/P&L management
– People management of internal/external suppliers
– Project/program management and strong problem-solving skills.
– Strong ownership, data and insight skills; – integrates and applies strategic and operational thinking in daily practices and projects
– Excellent communication, interpersonal & presentation skills (oral and written)
– Experience or potential to act at the regional level to influence and drive decisions & programmes
– Excellent judgment, decision-making & influencing skills, particularly in complex situations
– Innovative and solution-focused. Identifies business opportunities that enhance productivity and overall operations
– 0-40% of travel

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at [email protected]