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TNDA Technologies Inc Hiring for Front Desk/Data Entry Clerk Job at Little Rock AFB, AR Full Time
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Position Description: This position provides full-time on-site, office support to a USAF government customer. The candidate will perform data entry and clerical work requiring the application of various work methods and procedures, and familiarity with program functions, services, policies, and practices. The candidate will serve as the first point of contact by phone or in person, to assist customers who require a variety of support programs and services.
Essential Duties and Responsibilities:
Required Skills and Experience:
Required Education:
Preferred Qualifications:
TnDA Technologies, Inc. (DBA Hartwood Consulting Group) is a Small Business Administration (SBA)-certified 8(a) and Service-Disabled Veteran-Owned Small Business (SDVOSB/VOSB), founded in 2007. Our mission is to provide expert business consultation, innovative services, and technical solutions to the Federal Market, with a people-centered approach and commitment to service delivery with excellence. We are a diverse group, passionate about what we do. We value integrity, excellence, and connectedness. We drive change for our customers and work as a team to make Hartwood and our customers successful. We are a fully remote company, which means less time commuting to the office and more flexibility in the work environment. We offer competitive compensation and a comprehensive benefits package that includes a company 401(k) match plan and generous contributions to medical, health savings accounts, life, and disability insurance plans.
Position Description: This position provides full-time on-site, office support to a USAF government customer. The candidate will perform data entry and clerical work requiring the application of various work methods and procedures, and familiarity with program functions, services, policies, and practices. The candidate will serve as the first point of contact by phone or in person, to assist customers who require a variety of support programs and services.
Essential Duties and Responsibilities:
- Determine client service needs and make referrals to the appropriate program manager or service organization both on and off base, and schedule appointments when necessary.
- Maintain current information on service organizations that support families on a variety of issues; promote and raise awareness of the government customer’s programs and services.
- Accurately input data and resources in the Air Force Family Integrated Result Statistical Tracking (AFFIRST) database system and the Department of Defense Transition Assistant Program (DOD TAP).
- Maintain accuracy of data and resources in the AFFIRST system.
- Input personnel forms, including EForm 2648, to support clients with pre-separation/transition counseling, and career readiness standards for service members separating, retiring, or released from active duty.
- Tabulate data entry report in Excel format for management each month.
- Maintain reference library for clients and enforce checkout procedures; ensure items are tracked and returned by clients, accounting for library integrity and assurance of safeguards in place to prevent the loss of materials.
- Maintain appearance of front desk area; align chairs, keyboards, materials, publications, and resources daily.
- Safeguard and secure all government equipment and materials according to procedures; report when inoperable to management; disinfect equipment/front desk area in the event of HPCON.
- Complete all safety training in conformity with USAF safety instructions and OSHA standards.
- Must be able to pass background checks to secure base entry and pass/identification requirements.
Required Skills and Experience:
- Proficient working knowledge and capability to operate data entry device(s) to input lists, records, and other data points into an electronic format.
- Proficient with using a personal computer and computer software applications.
- Strong working knowledge of web-based applications, MS Office Word, MS Office Excel, and other MS Office Suite products.
- Familiarity with standard concepts practices and procedures within customer support and business environment.
- Ability to answer calls, greet visitors, and determine the nature of the call or visit to make appropriate referrals for service.
- Experience scheduling appointments, and classes and providing general information to address routine and procedural concerns.
- Familiarity with the military rank structure and working effectively with a diverse group.
- Organized, with excellent oral and written communication skills; must be able to read, write and speak English fluently.
Required Education:
- High School Diploma
- 2-5 years experience in customer service, clerical administration, data entry, or related fields
Preferred Qualifications:
- Military spouse or former military/civilian personnel with knowledge of support services and programs both on and off base.
PRIVACY STATEMENT: Hartwood Consulting Group, along with its subsidiaries and affiliates (“ADP”), respects your privacy and is committed to protecting the personal information that you provide to us. We have implemented our Applicant Privacy Policy, found on the Hartwood Consulting Group Career Center, which explains our policies and practices regarding the use and disclosure of your personal information. By accessing and/or using the applicant portal, you indicate your acceptance of our Privacy Policy.
