Tolunay-Wong Engineers, Inc. Hiring for Customer Support Representative at Remote Full Time

Our Tolunay-Wong Engineers, Inc. goal is to a local customer base for nationally recognized companies. As a result, this ensures that our clients will receive genuine and local representation through fully trained, professional marketing and customer service agents.

We believe that success is more than numbers, and we attribute our success to our constant training and developing of our team, who in return represents each of our clients in an integral and precise manner.

Your mission, like a Call Center Representative, or Call Center Agent, takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify clients’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Follow through with policies related to appropriate electronic lead management, lead management systems, and electronic medical records system
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Desired Skills

• Previous experience in a call center environment, customer support role
• Track record of over-achieving quota or goals
• Strong phone and verbal communication skills along with active listening
• Familiarity with lead manage systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school degree

About:

Established in 1993, Tolunay-Wong Engineers, Inc. (TWE) is one of the largest geosciences consulting firms in the Gulf Coast Region.

We are driven by our 350+ employees who have a shared sense of creativity and humility and a desire to have a positive impact on the world.

Job Type: Full-time, Part-time

Pay: From $19.00 – $29.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Sign on bonus

Language:

• Both English & Spanish Fluently (preferred)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: Remote

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