Totango Hiring for Customer Support Specialist at Remote Full Time

Totango is seeking full-time, motivated Customer Service Representatives to join our industry’s only Composable Customer Success Platform,.What do we offer?

• 
  Outstanding Benefits
• 
  $21.00 – $27.00/hour to start
• 
  Paid Training & Growth Opportunities

Is this position for you? Are people drawn to your outgoing, magnetic personality? Do you enjoy making small talk and helping others? If you answered yes to these questions, this role is perfect for you!

We are not looking for people who can read scripted transactions – we’re looking for forward thinking, problem solvers who can dazzle our members with their personalities while critically thinking of unique member-centric solutions.

What you will do:

• Work directly with customers through inbound phone calls. Calls range from helping customers maintain their memberships to adding vehicles to insurance policies.
• Listen and understand customer issues, while offering meaningful solutions. Proactively offer valuable products and services.
• Actively listen and engage Members and fellow Team Members with a “can do” attitude.
• Operate in a fluid environment – we are not one size fits all. Be open to an ever-changing atmosphere in which coaching and development leads to positive growth.

What you will need:

• Prior customer service experience
• Demonstrate excellent communication skills (written, verbal, and listening)
• Ability to multi-task and perform well in a fast-paced environment
• Proficiency using computers while actively listening, both for data entry, as well as for complex computer navigation
• A flexible, “can do” attitude to navigate our ever-changing environment
• High school diploma or equivalent

Diversity, Inclusion, and Belonging is rooted in our core values. The strength of our organization is our employees. Bringing together and supporting different culture, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. We are committed to creating a workplace where all employees, regardless of background, or characteristics, are engaged, feel they belong, and can grow and develop long careers with our organization.

The starting pay range for this position is $21.00 – $27.00 per hour. Additionally, after completion of your first year in the role, you will be eligible to participate in our incentive program based upon your team and individual performance.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts

Totango was founded in 2010 by Guy Nirpaz, currently Executive Chair of the Totango Board of Directors, who saw an opportunity to use the cloud to process billions of customer signals and help companies better manage the customer journey to deliver continuous value. He captured his vision and best practices for CS leaders in his book, “Farm Don’t Hunt: The Definitive Guide to Customer Success.”,

Today, Totango is the industry’s only composable customer success platform, built on a modular foundation with embedded best practices to meet you where you are today, and grow with you as your business needs change.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

Job Type: Full-time, Part-time

Pay: $21.00 – $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Remote

Education:

• High school or equivalent (Required)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

woAkKhGPaM