Tourism Holdings Limited Looking for Claims Adminstrator – Fixed Term Full-time – Auckland South at Auckland, Auckland, New Zealand Full Time

Are you keen to meet people from all around the world?

Want to join the buzzing tourism industry? Then you’re in the right place.

We Are

About Tourism Holdings Limited (thl)

• NZ’s premium tourism company operating iconic kiwi brands like Kiwi Experience, Waitomo Glowworm Caves and The Legendary Black Water Rafting
• The BIGGEST CAMPERVAN operator in the world; with operations in NZ, AUS, US and UK such as Maui, Britz, Apollo, Mighty, El Monte RV, Roadbear and Just Go.

Our busy Auckland Airport site which is home to our Rentals and RV Super Centre is looking for a Fixed Term Full Time Claims Administrator to join their crew. You will receive free offsite parking and a complimentary shuttle that will drop you on site each day. It’s an exciting time to join our team as international travel returns.

We have a diverse and inclusive culture where team members are empowered to make decisions and succeed. Our commitment is to work together to be simply extraordinary.

About The Role

As one of our superstarClaims Administrator, you will be responsible for the handling of administrative tasks to support the Claims team, as well as delivering a superior customer experience by ensuring customers lodged claims are ready for assessment. The role requires a high level of attention to detail and great communication skills.

You’ll Be Required To

• Prepare and review insurance claim forms and related documents for completeness, accuracy and conformance to internal processes and procedures
• Transcribe data to worksheets and enter data into computer for use in preparing documents
• Evaluate information to determine compliance withthl’s internal processes using relevant information and individual judgement to determine whether events or processes comply with laws
• Manage all aspects of claims repair work with internal/external parties
• Contact insured or other involved persons to obtain missing information
• Provide customer service, such as giving limited instructions on how to proceed with claims or providing referrals to auto repair facilities or local contractors
• Carry out process and policy update training for supervisors, managers, and customer service staff
• Communicate with persons outside thl representing the thl to customers, the public, and other external sources. This information can be exchanged in person, in writing, or by telephone
• Establishing and maintaining interpersonal relationships – Developing constructive and cooperative working relationships with others, and maintaining them over time

You will be joining a friendly, fun, and high performing team, where there is plenty of support to take your career to the next level.THL has a strong focus on inclusion, celebrating success and providing a collaborative work environment.

About You

We’d love to hear from you if you have…

• Experience in a similar administrative role
• A strong commitment to customer service
• Excellent written and verbal communication skills
• Problem solving skills, solution focused with sound judgment/decision making
• Detail focused and methodical approach, completing work to a high standard
• Ability to maintain professionalism under all circumstances
• High attention to detail
• Ability to work autonomously and effectively as part of a team
• Ability to cope with, and adapt positively to change
• Computer literate in Windows environment, especially MS Word, D365 and MS Excel

Our people come from varied backgrounds, countries, and cultures. Work hard, play hard is what we’re all about. The business has a relaxed dress code and fun environment, but at the same time has the latest technology and an innovative culture to ensure our brands continue to lead their respective markets. We want crew who are willing to go the extra mile, help their work mates and share team success. It’s all part of our challenger spirit.

Want to apply?

If this sounds like you, please get in touch with your cover letter and CV. Please note that applicants for this position should meet legal requirements to work in New Zealand. Successful candidates will also be required to complete a credit check and Ministry of Justice check.