Trane Technologies Hiring For Project Administrator at Calgary, AB Full Time

At Trane Technologies™ and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We’re a team that dares to look at the world’s challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

JOB SUMMARY:

Trane has a new exciting opportunity to join our organization as Project Administrator in our Calgary Service group. Locations for this role would be (Western Canada – BC,SK,MB,AB).

As a Warranty Administrator, under limited supervision, you are responsible for the process of warranty claims for both Trane and non Trane product. Reviewing work orders from technicians, establishing requirements and seeing them through to full completion with direct responsibility for project execution, to accomplish specific goals in a given time frame and with limited resources. This includes project documentation, materials, job costing, status monitoring, invoicing, and administrative closeout of each project. This position is required to closely interact with customers, Project Managers, technicians and other assigned project staff to ensure the timely completion of each project

Responsibilities include the following and other duties as assigned:

• Reviewing technician work orders to determine eligibility for repairs and services for warranty
• Coordination of technician for warranty work
• Respond to and address all customer customers via telephone, email and che
• nce.
• Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff.
• Connect and communicates with customers and their representatives, including building owners, mechanical contractors, other trades, subcontractors, and field support staff.
• Schedule and participate in internal project team meetings to ensure accurate transfer of information.
• Validates cost to date and reconciles project data in business system (billing to vendor / submitting warranty claim)
• Reconciliation of purchase order discrepancies on warranty claim.
• Reviews claim backlog and coordinates/communicates with Project Managers, HVAC Field Technicians, customers, and Trane claims as necessary to resolve obstacles.
• Maintain and develop customer relationships both internal and external
• Manage warranty claims that require manufacturer authorization
• Analyze rejected claims and make recommendations to pursue resolution
• Communicate warranty repair procedure to technicians
• Other duties as required.
• Assess warranty coverage limits, track POs and monitor costs.
• Respond independently to enquiries and esc
• ck warranty coverage
• Maintaining details file records on electronic claim system.
• Ordering applicable warranty parts and ensure parts are returned if required.
• Establishes and measures internal service process and associated compliaalate complex situations to appropriate parties

Qualifications:

• One-year certificate from college or technical school; or three (3) plus years of related experience and/ or training; or equivalent combination of education and experience.
• Participate in and contribute to lean improvements activities
• Must have strong communication skills, proactive approach with willingness to work independently as well as part of a team.
• Proven experience prioritizing tasks in order to meet tight deadlines within a high-paced environment.
• Familiarity with the operation of HVAC Systems preferred not required.
• Flexibility to work overtime/ weekends, as required.
• Exceptional customer service in assisting both external and internal customers inquiries and concerns
• Perform well in a busy environment and remain calm under pressure
• Strong written and verbal communication skills

This role has been designated as On-Site – In-person required. Work must be done on-site daily.

• The Company reserves the right to modify this designation should business needs require.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.