Transdev Hiring for Customer Service Representative at Glen Ellyn, Illinois Full Time

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Have you considered being a Bilingual Hybrid Customer Service Representative? Now is your chance!

*Must be an Illinois resident within 25-miles from Glen Ellyn, IL*

We are seeking compassionate, driven, team-oriented people to serve our elderly and disabled customers by supporting them with transportation solutions. If you are ambitious, good with people, and enjoy a diverse community, then you will enjoy this role working with our friendly cross-functional team. This position is a hybrid position. Customer Service Representatives must be able to travel into the office when needed.

Our Customer Service Representatives enjoy:

• $16.50 /HR

• Paid Training Provided!

• Friendly Office Environment

• Vast Opportunities for Advancement

Our Bilingual Customer Service Representatives are responsible for:

• Receive inbound calls and correspondence from customers related to services provided

• Meet or exceed established performance requirements i.e. talk time & number of calls answered

• Remain accessible to achieve appropriate service levels and adhere to established schedule

• Make outbound calls or send correspondence to appropriate parties as needed

• Clarify and prioritize needs of the Enrollee, answer questions and assist with the resolution of concerns

• Document notes and update records as appropriate

• Maintain a high-level knowledge about services provided

• Practice first call resolution (FCR) when possible; effectively relay information to Supervisor when FCR isn’t an

option

• Proactively participate in performance improvement meetings, activities, and goals; be receptive to

performance feedback and continuously seek to improve your own skills

• Provide exceptional service to the customer that meets or exceeds all contractual service level agreements

• Support and sustain a positive environment that fosters team performance and individual excellence

• Maintain adherence to all policies, procedures, programs, standards of performance and approved business

objectives.

• Disseminate accurate information to callers and consistently follows policies and procedures as outlined in the

• Operations and Procedure Manual. Remains informed by reviewing policy and procedure on a continuous

basis.

• Maintain acceptable attendance record according to Attendance Policy

• Maintain confidentiality of medical and personal information in accordance with HIPAA agreements.

• Assist with special projects and other duties as assigned

Hybrid Work Requirements:

• Must be an Illinois resident within 25-miles from Glen Ellyn IL.

• High-speed internet access required. Bandwidth must be able to support all

responsibilities of this role including taking a high volume of calls.

• Minimum download speed 20 mbps, preferred download speed 25 mbps

• Minimum upload speed 5 mbps, preferred upload speed 10 mbps

• Must have a quite workspace conducive to focusing, providing professional and

excellent customer service, taking calls and completing tasks without interruptions

• Comfortable using e-mail and chat for real time communication.

• Self-motivated and comfortable working from home, using a computer.

• Candidates must provide and meet all technical requirements prior to the first day of

training

• Must be able to commute to the office as needed

• Must have a flexible schedule

To qualify as a Bilingual Customer Service Representative, you’ll need:

• A minimum of a High School diploma or GED

• Must be an Illinois resident within 25-miles from Glen Ellyn IL.

• Bilingual (English and Spanish)

• Ability to perform work accurately and thoroughly

• Strong phone handling, analytical and active listening skills

• Diligent follow up skills

• Reliable, dependable and punctual

• Motivated and self-directed

• Ability to communicate clearly and effectively

• Professional verbal and written communication skills

• Ability to type 30 WPM

• Proficient in Microsoft Outlook, Excel, Word

• Able to operate a computer and standard telephone system

• Exercise business and telephone etiquette

• Minimum of 3 years customer service and contact center experience required

About Transdev:

Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment.

For more information please visit our website at www.transdevna.jobs

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status or any other classification protected by federal, state, or local law.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment

Job Category: Operations Support

Job Type: Full Time

Req ID: 48173