Translation Excellence, Inc Hiring for Service Scheduling Coordinator Job at Remote Full Time

Who we are

Translation Excellence is a global leader in providing world-class language services. We serve corporations, governments, non-profits, educational institutions and individual consumers worldwide. By recruiting the world’s best linguists we help people bridge the gaps in their communication and cultural barriers.

On our journey of providing excellent service, we focus on the values, attitudes and beliefs of our team members and our clients, always keeping in mind that they are our driving force. We make sure to instill a sense of community in our company, something that is also exercised when communicating with our clients and linguists.

What you’ll do

The Services Scheduling coordinator provides the scheduling support for Translation Excellence’s ASL & CART services department. The ideal candidate must be highly detail-oriented and organized with excellent analytic and problem-solving abilities. Monitors and ensures that all functions are completed accurately and efficiently with excellent customer service. The scheduling coordinator will work with the scheduling team to vet new service providers, manage scheduling operations and personnel related matters, including performance evaluations, and developing plans for improvement. The scheduling coordinator must be tech savvy and willing to learn and use new technology.

Specific Responsibilities

• Coordinates all aspects of scheduling support for Translation Excellence’s Service requests.

• Schedules providers for all requests and enters all information in online scheduling system

• Analyzes scheduling processes/reports and proposes recommendations.

• Covers request that may start as early as 5am (MST) and some possible evening hours.

• If needed, submits requests to third party vendors to secure service providers and follows up on providers performance with consumers.

• Replies to service requests with follow up meeting/telephone calls/emails, and confirmations; and works closely with the scheduling team on scheduling needs.

• Collect and document all profile information for each service provider and consumer

• Submits weekly reports of all service providers scheduled, total number of hours worked by providers and location of service

• Discusses/resolves any service related issues with immediate supervisor

• Documents any service/scheduling related issues, complaints and processes improvements.

• Be organized and detail-oriented

• Knowledgeable of various computer programs

Compensation:

This is a professional position with a competitive compensation and comprehensive benefits package that includes travel opportunities, professional development stipend, certification sponsorship, health insurance (health, dental, vision), 401K, educational saving account, generous vacation package, and paid sick leave.

Equal Employment Opportunity:

Translation Excellence, Inc. is an Equal Opportunity, Affirmative Action Employer.

Job Type: Full-time

Salary:

$45,000 – $55,000 Annually

Benefits:

• 401(k)

• Dental insurance

• Health insurance

• Paid time off

• Vision insurance

Schedule:

• 8 hour shift

Job Type: Full-time

Pay: $45,000.00 – $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)

Work Location: Remote