Travelers Hiring for Technology Engineer (Systems Monitoring and Observability Engineer)-Remote at Springfield, Illinois Full Time

Company Summary

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Technology

Target Openings

1

Job Description Summary

Travelers Infrastructure and Cloud Services is hiring a monitoring and observability engineer to assist design, plan, implement, and maintain monitoring and observability solutions through both third party and in house developed tools. The incumbent will work with a diverse team to support projects in emerging technologies in the public cloud, hybrid cloud, container, and on-premise spaces, with a focus on the foundational enterprise support through monitoring and observability.

Under general supervision, demonstrates a general understanding of the activities performed related to engineering support, installation and/or operations of infrastructure technologies. Plans at an operational level designing and developing technology solutions interfacing with appropriate customers, management, and technical resources. Facilities and/or participates in the design, development, and implementation of technology solutions supporting one or more business and/or technology area. Ability to multi-task in an environment of changing priorities. This job does not manage others.

This position may be based 100% remotely or in one of our offices.

Primary Job Duties & Responsibilities

• Maintain and troubleshoot the current monitoring infrastructure

• Participation in a regular on-call support rotation

• Research and thoroughly study documentation to implement new tools or features of existing tools

• Create and maintain log routing pipelines using existing and new tools

• Create and update monitors and alerts across our existing and new tools

• Meet and collaborate with peers to continuously learn and evolve our suite of tools

• Meet with internal customers to review, evaluate and provide direction for our monitoring solutions

• Be a partner in the enterprise design roadmap, providing business, governance and technical recommendations

• Assist in the onboarding of emerging technologies in either a Proof of Technology or a Proof of Concept fashion

• Provides management with timely and accurate information regarding the status and performance of the assigned project(s)

Minimum Qualifications

• A bachelor’s degree in Computer Science or a related field, or its equivalent in work experience, required

Education, Work Experience, & Knowledge

• One year of experience with a monitoring and observability tool preferred

• Three years of experience in Technology preferred

• Working knowledge of infrastructure technologies such as Network, Database, Server, Storage etc. preferred

Licensing or Certificates

Any certifications related to the following is preferred but not required:

• ElasticSearch

• Kafka

• AWS/Azure/GCP

• Kubernetes

Job Specific Technical Skills & Competencies

• Knowledge of software installation and maintenance techniques preferred

• Knowledge of observability and monitoring tool suites such as: Zabbix, Elastic Stack, Prometheus, Nagios, Dynatrace, Splunk, Datadog, etc…

• Knowledge of Linux based operating systems with a focus on RHEL

• Knowledge and experience writing scripts with Python or Golang preferred

• Knowledge and experience with Event Management in ServiceNow preferred

• Demonstrated ability to self-teach/self-learn new technologies

• Excellent presentation and writing skills

Environmental / Work Schedules / Other

• Operates standard office equipment (Frequency)

• Sitting (can stand at will) (Frequency)

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ([email protected]) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .