Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Description Summary
Under moderate supervision, the Agency Underwriter provides technical underwriting and general business support for assigned agencies via phone and email. The Underwriter is responsible for decisions impacting $10 million of premium handling over 8,000 phone calls, emails, and transactions per year. On referred policies (quotes, new business, changes, inspections, or renewals), the Underwriter applies risk development & analysis to determine accept or decline underwriting decisions. They will properly & efficiently execute decisions along with communicating and explaining decisions to agents and customers. This position will ensure turnaround time (TAT) goals and underwriting legal dates are met. This position does not manage others.
Compensation – In addition to your base salary, this position is eligible for performance-based incentives. When you transition to your assigned shift following training, you will be eligible for a shift incentive for shifts ending at 7pm or later local time (based on candidate location).
Training is provided and typically lasts around 6 months in the Agency Underwriter position. During Training, the hours are 9:00 a.m. – 6:00 p.m. EST. Following training, the required hours for this position are either 10:00 a.m.-7:00 p.m. OR 11:00 a.m.-8:00 p.m. Local Time (based on candidate location).
For candidates local to Glens Falls-NY, Knoxville-TN, Richardson-TX and Spokane-WA, this will be an in-office position that may participate in our hybrid work arrangement. Travelers offers a hybrid work model that is designed to support flexibility. Employees in this position are part of a training or development program that may require up to a six-month waiting period before they are eligible for the hybrid model. During the initial six-month training program, employees may be required to work up to five days in the office. When working from home, you must have high speed internet.
For candidates outside of these 4 locations, a work from home arrangement is available. When working from home, you must have high speed internet.
Primary Job Duties & Responsibilities
Job Components (may include but are not limited to):
Front line communicators/stewards of TRV UW philosophy.
Responsible for underwriting duties for assigned agencies within a delegated letter of underwriting authority. Recommends risks above their letter of authority.
Typically these individuals hold Level I or Level II authority levels. Level 1 authority gained after completed training and receiving 85% quality on review of 40 consecutive files.
Completes assigned workload within quality, productivity and customer experience standards as established by the business centers.
Serves as key contact for assigned agents to help support and address critical needs with underwriting.
Along with SE, serves as “gateway” to Travelers for agency needs.
Focal point for resolving issues for agents – underwriting & service related.
Emphasize professional relationship building with assigned agents.
Keeps up to date on regulatory changes, bulletins and other ongoing training.
Business travel as needed; planned agenda and pre-visit solutions for delivery on arrival; travel with Sales Executive when possible.
Education, Work Experience, & Knowledge
College degree preferred.
1+ year of Property Casual Insurance experience preferred.
Basic knowledge and ability to explain Travelers UW philosophy.
Basic understanding of regulatory and compliance laws.
Licensing or Certificates
Job Specific Technical Skills & Competencies
Basic critical thinking & analysis skills to aide underwriting decision making.
Basic verbal & written communication skills to explain what is needed or decisions and why
Basic inquisitive skills- ability to draw out information via observation
Basic Agency/customer experience skills
Basic teamwork/Rapport building skills
Basic agility to learn and navigate multiple systems
Basic ability to read & interpret third party reports
Basic ability to read & interpret underwriting manuals & guidelines, with guidance from others on more complex guidelines.
Basic organizational and time management skills
What’s In It For You?
• Health Insurance: Employees and their eligible family members –
including spouses, domestic partners, and children – are eligible for
coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar
up to your first 5% of eligible pay, up to an annual maximum of $7,000. If
you have student loan debt, you can enroll in the Paying it Forward
Savings Program. When you make a payment toward your student loan,
Travelers will make an annual contribution into your 401(k) account. You
are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days
Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools
and resources that empower you to achieve your wellness goals. In
addition, our Life Balance program provides access to professional
counseling services, life coaching and other resources to support your
daily life needs. Through Life Balance, you’re eligible for five free
counseling sessions with a licensed therapist.
• Volunteer Encouragement: We have a deep commitment to the
communities we serve and encourage our employees to get involved.
Travelers has a Matching Gift and Volunteer Rewards
program that enables you to give back to the charity of your choice.
Environmental / Work Schedules / Other
Operates standard office equipment (Frequently).
Sitting (can stand at will) (Frequently).
Use of Keyboards, Sporadic 10-Key (Frequently).
Travel Requirements: Travel Occasionally
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ([email protected]) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .
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