Job Title:
Customer Success Manager
Role Overview:
Role Overview:
We’re looking for Customer Success Manager to manage Skyhigh Security’s most strategic enterprise clients to drive retention, renewals, adoption, customer satisfaction, and growth. This is a high-profile customer-facing role requiring outstanding relationship management skills, strong business and technical acumen. The ideal candidate will work with CISOs and business leaders to understand their business goal and security posture and map Skyhigh Security cloud security solutions/services. At the same time, the candidate will coordinate cross-functional teams to ensure a successful transition from deployment through ongoing account management. The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills to make Skyhigh Security a world class customer success organization.
Company Overview:
With the mission of capturing the biggest market share in the area of cloud security, we work together for a common goal of shaping the company’s future by designing and building the best in class robust and scalable security products for consumer and enterprise customers. As industry top performers, we aim to develop optimized high performance system software solutions with high availability and reliability.
About the role:
Responsible for the management of a portfolio of client accounts to foster long-term business relationships
Lead and own all post-sales activity in order to create recognizable business value for our top customers. You will build positive relationships, demonstrate product knowledge, plan and execute on the Customer Success Plan (CSP) to ensure broad adoption of our security solutions
Identify opportunities for growth and accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best return on your customers’ investment within the shortest timeframe
Be the customer’s voice and provide feedback to internal teams on how we can better serve our customers
Collaborate from proposal through delivery to translate customer business and technical challenges into solutions based on Autodesk products & services
Develop and maintain close relationships with key management sponsors within a select group of named accounts (from key users to CXO) becoming a trusted advisor to the customer
Increase customer satisfaction by understanding business needs, managing use case enablement plans and providing additional security solutions
Delivery of periodic (monthly/quarterly) Customer Success Forums (CSF) and Quarterly Business Reviews (QBRs) to review and analyse statistics, metrics, and provide recommendations
Drive Stickiness via conducting technical workshops, webinars, roadmap discussion and executive sponsorships.
Drive business outcomes for customer helping them realise ROI on Solutions and services
Drive customer reference for existing customers and prospects
Deliver a proactive customer contact strategy to drive renewals, customer adoption, training, and revenue growth
Identify at-risk renewals and deliver on customer remediation plan
Monitor customer health to track usage and customer satisfaction
Forecast retention, renewal, and health status for assigned accounts
About you:
Must be a US Citizen
Has relevant 4-8 years’ experience in a high-touch Customer Success / Strategic Consulting role (Sales or Customer Success with a Technical background is ideal).
Good understanding of security fundamentals such as Firewalls, Proxies, Web Security Gateways, Cloud security in SAAS/PAAS model
Comp TIA Security+ or CISSP certifications are a plus
Strong sense of ownership with a bias for action and willingness to role-up your sleeves
An enthusiastic and dedicated approach to connect customers with an understanding of their needs and ensuring they understand and realize the full value of our products and services
Thrive in developing deep customer relationships and managing assigned accounts to result in continued revenue generation and high levels of customer satisfaction
Excellent communication and presentation skills
Detail-oriented, accountable, and diligently manage your time
Demonstrated ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, adapts to change, and is comfortable with high levels of ambiguity
Company Benefits and Perks:
We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
Pension and Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement
We’re serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
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