TRG Research and Development Hiring for Customer Support & Success Manager Job at Trabajo desde casa Full Time

At TRG we work in a global environment where every diverse personality and culture is included. We look for talented people worldwide who have passion for what they do and work together, shoulder to shoulder, to empower our customers in their fight against crime and terror.

Though technology is important, people always come first!

We believe that good talent is not tied to a specific location and can be found anywhere!

Our Core Values are our DNA, so if your DNA matches ours you are at the right place!

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  Let’s do it! We follow a can-do approach, taking responsibility for milestones.
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  Passion is our fuel! We Learn. We Grow. We Innovate.
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  We make an impact! We bring innovation and always ask why.
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  We work together! One for all, and all for one.

About you

As a Customer Support & Success Manager, you will work with Sales and other departments to support our customers and drive customer value from our product. You will also need to make sure that there is a positive customer experience in all phases.

What you’ll work on:

• Develop and manage the client portfolios
• Analyze customer data to improve customer experience
• Identify, analyze and evaluate customer needs
• Build, manage and deliver demos
• Implement new technologies/process
• Provide support to customers
• Keep customers engaged and build customer loyalty
• Improve the onboarding process of our customers
• Enhance customer training
• Handle and resolve effectively all customer requests and complaints
• Build trust and good relationships between customers and the support team

What we look for:

• Degree in Marketing, Communications, Computer Science, or relevant
• Managerial experience in Customer Support & Success
• Excellent knowledge of customer service practices
• Excellent communication and interpersonal skills
• Very good organizational and multitasking skills
• Proactiveness
• Leadership skills
• Patience and being an active listener

Your perks:

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  Working from home Hit your goals from the comfort of your home because we value the performance, not the place.
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  Flexible hours because we promote work-life balance.
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  Yearly performance bonus to reward good performance and hard work.
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  Paid medical insurance because we like to take care of you.
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  Daily lunch allowance so you can save lots of money, time, and effort by enjoying your free lunch at the office or home every day.
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  Sport/Gym(Exercise) allowance to focus more on yourself, your well-being, and your health.
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  Udemy unlimited subscription to promote your learning and development and grow your career.
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  Onboarding plan and training so that you have a smooth induction and feel confident and ready to take over your new role.
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  Equipment support so you have all the tools to do effectively and efficiently your work.
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  No dress code because we want you to be as comfortable as possible.
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  Gifts and rewards for celebrating birthdays, anniversaries, and personal milestones.
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  Happy hours, coffee time, online team building, company events, and much more to promote team bonding and of course to have fun!
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  Fresh fruit, snacks, coffee, and tea at the office because work makes us hungry!

About us

TRG Research and Development deals with Cyber Data Fusion and AI products for civilian protection.

Our mission is to empower our customers to fight crime and terror through state-of-the-art technologies that provide accurate and precise intelligence.

Our product, Intellectus is the only cloud-based all-in-one cyber fusion platform with integrated web intelligence, discovery capabilities, advertisement intelligence, virtual ID management, and third-party database integration that can be deployed in less than 24 hours.

Want to learn more? Visit our website at www.trgint.com and our LinkedIn page.

TRG Research and Development Ltd processes and/or controls all data in accordance with the EU General Data Protection Regulation (GDPR) 2016/679. For more information visit our Privacy Policy.

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