Trican Well Service Looking for SERVICE DESK ANALYST – (CAT) at Calgary, AB Full Time

TRICAN is Canada’s largest well service company built upon a foundation of solid corporate values and a culture of innovation. At Trican, we believe success begins with our people, as our name and reputation are reflected in the excellence demonstrated by our employees.

If you are a motivated, service-oriented team player with excellent attention to detail and strong communication skills, we invite you to explore this opportunity at Trican.

SERVICE DESK ANALYST – CALGARY (CAT)

In your role as a Service Desk Analyst, you will provide technical assistance for employees in both the head office and district bases.

Responsibilities:
Ensure that Trican’s core value, “We won’t put anyone in harm’s way” is the priority in all activities

Assist all employees requiring IT assistance as first point of contact

Setup and maintain employee network accounts

Configure new personal computers such as desktops and laptops

Decommission computer assets at the end of their lifecycle

Perform routine maintenance and system upgrades as required

Troubleshoot all technical support issues in person, phone, or via email

Assist in daily ticketing queue prioritizing escalations and maintaining service-level agreements

Ship and receive computer equipment while ensuring all inventory is current in the asset database

Experience & Skills:
Post-secondary Degree or Diploma in Computer Science or equivalent preferred

Minimum two years experience in desktop support is preferred

Proven customer focus with excellent interpersonal skills

Sound analytical and interpretational skills

Skilled in applying problem-solving techniques

Skilled in verbal and written communication

Ability to prioritize multiple activities with tight deadlines

Ability to work at a fast pace and produce quality work

Ability to be organized and follow a systematic method of performing a task

Proficient with Microsoft Office desktop applications, Microsoft Operating Systems

What Makes Us Attractive:
Values-driven organization

Employee’s choice for full coverage or flexible benefits plan

RRSP Matching Program which runs during Q1, Q3, and Q4 of each calendar year

Employee Referral Bonus Program

Access to the Employee and Family Assistance Program

Onsite gym exclusive to Trican employees

Community involvement through sponsorship of local events

Inclusive Social Club offering a variety of activities

Onsite yoga classes every Thursday over the lunch hour (temporarily suspended due to COVID-19)

Demonstrated commitment to an equitable and inclusive workforce driven by our Diversity & Inclusion Philosophy and our Indigenous Peoples Policy

Focus on safety, training and development

Career advancement opportunities

Working Conditions:
Regular office hours, Monday to Friday, 8am to 5pm

No remote option, this position is an on-site role

Participate in an on call weekly rotation for support problems that may arise after office hours

How To Apply:
Website: www.TricanWellService.com