TriMark USA is one of the country’s largest providers of foodservice equipment and supplies. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. As a company, we strive to lead with our values and to support the success and sustainability of our customers so they can focus on their culinary pursuits.FULL TIME | HYBRID | BENEFITS INCLUDED (Medical, Dental, Vision, Pet & Legal Insurance)The Senior IT Support Analyst reports to the Vice President of Design Services, and is located in Winston-Salem, NC.POSITION SUMMARY: The Senior IT Support Analyst under limited supervision, provides leadership and coordination of projects consisting of management, users, IT staff, and vendors. Performs systems analyst activities and makes recommendations in areas that require a high level of technical competency. Responsible for travelling to remote sites for support and resolving escalated trouble/support calls received. This position is also responsible for communicating with the IT department and user community during all phases of resolving user calls and providing suggestions for improvement. Serves as a mentor or trainer for non-exempt IT personnel.ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
COMPETENCIES:
TRAVEL REQUIRED:
QUALIFICATIONS & EXPERIENCE:
TriMark’s commitment to diversity, equity, and inclusion is a purposeful mission of strengthening our organization and those we serve by uniting the unique differences of our employees. This mission is instilled in who we are as a company. We are committed to promoting diversity, equity and inclusion through sharing, education, and experiences. We are greater together through unity in diversity. Job Type: Full-timeBenefits:
Schedule:
Work Location: One location
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