Trimble Inc. Hiring for Customer Support Representative at Westminster, Colorado Full Time

Customer Support Rep-SketchUpJob DescriptionSketchUp is one of the most popular 3D modeling and design tools in the world.Today, hundreds of thousands of architects, engineers, contractors,woodworkers, artists, and other creatives use SketchUp Pro, LayOut,Sefaira, and 3D Warehouse to design everything from transit centers withexcellent energy performance to treehouses and everything in between.Our mission is to help make our users better, smarter, and moresuccessful. As our support representative, you’ll be helping customersovercome roadblocks with our software so that they can continue to findsuccess. We’re looking for someone with proven chops solving hardware andsoftware problems and a passion for finding solutions.You’ll talk toarchitects, woodworkers, urban planners, teachers, circuit boarddesigners, ruby developers… pretty much anyone on planet Earth. Excellentcommunication skills are an obvious must, but you also need to have masteredthe elusive art of translating what a customer says into what they mean.Job SummaryThe Customer Support Representative provides prompt assistance to end-users,resellers/distributors, and internal Trimble teams relating to productinformation and customer support. This position also resolves some sales andservice support issues. Success in this position involves a strong drive tocomplete every customer interaction with understanding and compassion -striving to engage and retain every customer. To build such a rapport with theteam that they expect you to work hard, cover your bases, and that you cantrust them to do the same. To learn our current processes and constantlystrive to work more efficiently.Measures of SuccessProvide fast and efficient support to end-users, distributors/resellers,and internal Trimble teams with great customer satisfaction responses.Provide complex support on diverse problems that span refunds, invoiceretrieval, user access, and other 3rd party technologies.Consistently demonstrate the ability to interpret what a customer says intowhat theymean.Develop recommendations, project proposals, and implement changes thatimprove the way we work and decrease effort for customers.Demonstrate the ability to gather information from multiple sources and usethat to make decisions or suggestions.Develop and maintain documentation regarding our processes and decisions.Provide new product input, testing, and release involvement based on yourunderstanding of customers.Demonstrate powerful use of autonomy, yet remain humble enough to ask forhelp.Frequently impress customers and co-workers with exceptional communicationskills – own what you say, and be quick to admit misunderstandings andmistakes.Skills & Experience RequiredBachelor’s degree in Arts and Sciences, Computer Science, or similar.1-2 years of relevant experience.Deep drive to help customers be successful and to provide (or help them)find the information they need to do so.Strong desire to ‘clear’ queues and make sure all customers get helped ina timely manner.Knowledge of 3D modeling, 3D graphics processing, or energy performance aplus.Background in Engineering, Architecture, Design, or User Experience alsoa plus.-Pay Equity-Trimble provides the following compensation range and general description ofother compensation and benefits that it in good faith believes it might payand/or offer for this position. This compensation range is based on a fulltime schedule. Trimble reserves the right to ultimately pay more or less thanthe posted range and offer additional benefits and other compensation,depending on circumstances not related to an applicant’s sex or other statusprotected by local, state, or federal law.-Hiring Range:44400-56600-Bonus Eligible?No-Trimble offers comprehensive core benefits that include Medical, Dental,Vision, Life, Disability, Time off plans and retirement plans. Most ofour businesses also offer tax savings plans for health, dependent care andcommuter expenses as well as Paid Parental Leave and Employee S