Troon North Association Hiring for Customer Service Specialist at Remote Full Time

Troon North’s impressive reputation is not accidental, but rather an achievement garnered through the successful blending of dramatic desert landscape, two world-class golf facilities and quality residential amenities.

We aim to build a world-class customer service organization whose goals are to make our Troon host and guests happy and engender loyalty. You will assist in providing support to our Troon hosts and guests, answering all questions related to their Troon bookings and resolving issues around reservations, cancellations, payments, refunds, and more. . You will work towards not just satisfying their issues, but creating customer delight and brand loyalty. As a Customer Service Specialist, you will be the frontline hero for our community.

What You’ll Do’

You’ll provide world-class customer experiences by interacting with Troon host and guests via phone, email, and chat to provide successful resolutions to their most important concerns

You’ll excel at handling customer inquiries of varying types

You are an active listener and can leverage probing question skills

You understand customers pain points and advocate their concerns internally

As the voice of the Troon, you will help build up our reputation with your friendly and warm personality

You’ll get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you

Requirements:
Ideally, you’ll have 1-2 years experience working in a phone/chat/email support environment

Familiarity with web-based customer support tools like Zendesk and Slack

Experience working in a fast-paced, high demand service or startup environment is a plus. Adaptability and patience are key

Great written and verbal communication skills: You should love writing to and speaking with customers

Empathy is crucial. You should possess the skill to make people smile no matter what circumstances they present nor what issues they are needing assistance with

Pressure makes you perform at a high level and you can handle stress well. Conflict resolution skills and a personality that thrives in a fast-paced environment is highly recommended

You live and promote our company culture. You align with Troon mission, and are self-aware and maintain a positive attitude in all situations

You are a go-getter and a self-starter. You are organized and a strong problem solver, with the ability to think outside the box

You love to be counted on and are highly dependable

We offer a flexible schedule (days, nights, holidays and weekends).

We are looking for someone who is willing to work full time with the possibility of working longer hours during peak summer months

Since this is a fully remote work position, you’ll need excellent internet connectivity, your own system that is compatible with our programs and a comfortable work environment.

Benefits

This is a remote position and we’re assembling a team of extraordinary talent to build our community-driven marketplace. We aim to deliver meaningful income to hosts and create more happiness in the world for local communities.

It’s an excellent time to join because:
You’ll be getting in on the ground floor to make a key impact at a consumer marketplace startup that is experiencing rocket ship growth

You’ll be part of a team that is mission-driven, works hard, plays hard, and is in service to our community of hosts and guests

You will be on 60days probation, if you outperform, there will be opportunities to move full-time and receive benefits (medical, dental, life insurance) and career advancement opportunities