Truewerk Looking for Customer Experience Specialist at Denver, CO Full Time

Truewerk is on a mission to disrupt traditional uniform service by providing purpose-built, integrated workwear systems through a modern buying experience. We exist to support and elevate the people whose skilled, physically demanding work makes civilized life possible. If this mission resonates with you, and you’re excited to help improve the lives of people working in the skilled trades, we’d love to have you on our team!

We’re looking for a passionate, product-oriented Customer Experience Specialist in Denver, Colorado with a strong respect for the skilled trades to be an advocate for our customers. With a focus on anticipating customer needs, you’ll recognize points of friction, partner with internal and external teams to solve problems, and deliver top-notch service at all customer touch points. This is an early- to mid-career position reporting to the Head of Customer Experience and working closely with nearly all parts of the organization.

What you’ll do:

• Make their day: Create stellar interactions with our customers by enthusiastically responding to tickets, chats, and phone calls and routing customer inquiries in FreshDesk to continue to deliver Truewerk’s promise of industry-leading customer service.

• Own it: Delight your customers by proactively managing returns, exchanges, and order fulfillment on the direct-to-consumer side of the business. Spread the love by diving into ways you can provide additional support to our enterprise and sales teams when needed.

• Collaborate: Identify friction points in your day-to-day work and partner with coworkers, vendors, and business partners to streamline and improve the tools and processes that impact the customer journey.

• Bring it home: Share customer feedback with our marketing, sales, product, and operations teams to help us continuously improve our technical workwear systems based on your first-hand insight into our customers’ experiences.

• 1+ year experience in Customer Service or Customer Experience

• Experience collaborating with multiple departments within an organization to accomplish shared goals

• A desire to develop a gearhead-like passion for the form, fit, function, and technology of performance apparel

• Familiarity with or a personal connection to the trades

• Comfortable with GSuite (Gmail, Gcal, Sheets, Docs, Drive, etc.)

• Strong Excel or Google Sheets skills

• Familiar with Slack, Trello, Shopify, Netsuite, FreshDesk

• The ability to leverage technology effectively and learn new tools and processes with ease

Our ideal candidate will be based near the Denver area. Relocation assistance is not provided by Truewerk.

Additional Information

• A chance to get in on the ground floor with a fast-growing, exciting start-up
• 100% paid employee Health and Dental with optional Vision coverage
• Affordable coverage for dependents and domestic partners
• Optional Truewerk-funded HSA account
• Monthly stipend to assist with technology costs
• Yearly Bonus (based on personal and company performance)
• Generous Vacation Policy – and we use it!
• Fun, casual, open-office environment
• Opportunity to work from home
• Flexible schedules; we honor what matters in your life!
• Unlimited career potential – come grow with us!
• Inclusive, empowering teams
• Strong commitment to diversity, equity, and inclusion

Salary Range: $38,000-$45,000 per year

Truewerk is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, and local laws.