Turnitin, LLC Hiring for Senior UX Researcher – (USA Remote) at Pittsburgh, PA Full Time

When you join Turnitin, you’ll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Japan, Korea, Mexico, the Netherlands, the Philippines, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let’s make change together.

As a senior UX researcher, you’re responsible for driving research and design strategy to craft phenomenal customer experiences. You’ll provide our product team with meaningful customer insights and work with designers to evaluate experience outcomes. you will work closely with the designers, PMs, and Brand Strategy departments in validating new concepts and improving on the existing products for the purpose of enhancing the user experience.

Communication

• Conduct stakeholder interviews, user interviews and apply consistent best practices.
• Present engaging research and testing results to stakeholders.
• Read, contribute to and share UX research blogs/updates to help spread the word.
• Write clear, concise and accurate research reports.
• Clarify research needs of key stakeholders and suggest new methods to get at the key research objectives.
• Suggest ideal methods to get at key research objectives.
• Communicate ideas for how to make UX more visible in the organization.
• Keep current with and share research and publications in the field.
• Establish and teach consistent best practices and its applications.
• Excellent communicator and flexible team player that thrives in a fast-paced and dynamic environment.

Discovery & Problem-solving

• Quantitative and qualitative research including competitive analysis to make decisions.
• Plan information sessions and research using the right methodology and principles.
• Use current and past research to make accurate and effective user experience decisions.
• Define metrics and KPIs and turn insights into actionable solutions.
• Synthesize and report on research data.
• Conduct work-shops, co-creation sessions and other group analysis.
• Competitive analysis to make foundational research decisions.

Process Management

• Write fastidious and clear objectives to shape planning.
• Conduct interviews with PMs and users to understand project needs and inform your research.
• Follow the UX research roadmap to understand work to come.
• Have many ideas for how to make UX more visible in the organization.
• Establish and teach consistent best practices and its applications at an org level.
• Utilize and implement UX research roadmap in prioritization decision.

Collaboration

• Seek constant feedback and give feedback on research.
• Share UX insights in UX reviews and seek input.
• Mentor by inspiring junior researchers to do their best work.
• Contribute to the research repository, help organize and clean up.
• Comfortable working closely with passionate engineering and product teams that are deeply concerned about the creation of a great consumer experience.

Qualities we are looking for

• You research with an understanding of business needs and strategy.
• You can conduct stakeholder meetings and follow the full UX research process with emphasis on leading the UX research direction.
• You care tremendously about hearing from users and using their feedback to help guide your work.
• You are passionate about the balance between strong usability and world-class visual design.
• You understand and enjoy the experimental and iterative nature of product design teams.
• You enjoy digging into the details to define the best possible outcome.
• You can adjust to changing focus, priorities, and tasks.
• You can work independently and meet deadlines.
• You have strong communication and presentation skills, written and verbal.
• You are an empathetic teammate and cross-functional partner.
• You have a bias toward action.

• Strong communication and collaboration skills
• 5–10 years as a user researcher or similar role.
• Experience working optimally with diverse, cross-functional product teams to guide research decisions.
• Experience translating research findings into product improvements and communicating results in a manner that is usable, understandable and actionable.
• Experience defining customer experience opportunities, identifying connections across lines of business, and solving big-picture problems
• Relevant research portfolio showing how you conduct research for user needs, analyze data and report user feedback.
• Experience working with engineering constraints, and stakeholder desires.

Additional Information

Please note: You Must provide a writing examples for consideration and If you are chosen to interview, you must complete a writing exercise during our interview process.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

• Customer Centric – We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.

• Passion for Learning – We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.

• Integrity – We believe integrity is the heartbeat of ExamSoft. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

• Action & Ownership – We have a bias toward action and empower teammates to make decisions.

• One Team – We strive to break down silos, collaborate effectively, and celebrate each other’s successes.

• Global Mindset – We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. We strongly encourage applications from people of color, persons with disabilities, women, and the LGBTQ+ community, regardless of age, gender, religion, marital or veterans status.