Twin Rocks Home and Office Water Delivery Hiring for Office/Customer Service at Lakewood, NJ Full Time

Twin Rocks Water Service is seeking to expand our office CSR team. A customer service representative, or CSR at Twin Rocks Water provides information and resolves any emerging problems that our customers might face with accuracy and efficiency. Our CSRs are local people genuinely excited to help our customers. They’re patient, empathetic, and passionately communicative. They love to listen and are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Manage incoming calls and emails
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with local customers through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• Health insurance
• On-the-job training
• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• Please explain why you believe this position is for you?

Work Location: One location