Uber Freight Hiring for Customer Support Specialist II – CUSTO009848-6062 at Rogers, Arkansas Full Time

This job was posted by https://www.arjoblink.arkansas.gov : For more
information, please see: https://www.arjoblink.arkansas.gov/jobs/3844789
About the Role

Customer Support Specialist II is a key contributor to our operations
division. The primary responsibility is to ensure that customer
shipments are delivered on time, provide daily interaction and develop
relationships with customers and carriers.

What the Candidate Will Do

• Use Transportation Management System to process shipment entries and
  actively lead timely performance/automation objectives
• Maintain consistent and professional communications; effective,
  prompt and courteous communications with respect to difficult
  situations, relaying service failures, etc.
• Exceed customer on-time pick-up and delivery expectations
• Supervise shipments and revise when vital based on changing shipper,
  customer, and carrier needs
• Utilize external websites and other tools of communication to set
  shipment appointments
• Update load status in the system, e.g. loaded pick-up, delivery,
  empty, etc.
• Set up new Receivers, vendors, and suppliers locations
• Work directly with Logistics Teams to assist with shipment issues or
  problem-solving
• Additional Responsibilities Regarding Customer and Carrier
  Relationships
• Correspond with customer and carrier regarding detention and other
  accessorial information
• Set up new customer and vendor users on the Transportation
  Management System
• Acquire solid understanding of customer business practices and
  workflow

Basic Qualifications

• High school diploma or GED equivalent
• Minimum of 1-2 years of related experience

Preferred Qualifications

• Customer Service background
• Knowledge of the freight industry
• Basic proficiency with Microsoft Office Suite

About Uber Freight

Uber Freight is a logistics platform and partner with a mission to
reimagine the way goods move to help communities thrive. Backed by
innovative technology and a dedicated team of domain experts, we provide
logistics solutions that give shippers and carriers of all sizes greater
reliability, flexibility, and transparency so they can take control of
their freight. With over $17 billion in FUM, weve built one of the
worlds most comprehensive logistics networks consisting of over 130,000
digitally-enabled carriers and thousands of shippers, from small
businesses to Fortune 500 companies. For more, visit uberfreight.com.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action
employer. All qualified applicants will receive consideration for
employment without regards to sex, gender identity, sexual orientation,
race, color, religion, national origin, disability, protected Veteran
status, age, or any other characteristic protected by law. We also
consider qualified applicants regardless of criminal histories,
consistent with legal requirements.