UCC Coffee Australia & New Zealand Looking for Franchise Support Manager at Auckland, Auckland, New Zealand Full Time

Frequent out of town travel required.

Are you ready for an enriching adventure in the coffee industry with UCC Robert Harris? With us, every day presents an opportunity for growth, steeped in the rich traditions and expert knowledge of our extensive network. You’ll enjoy a flexible work-life balance, with the option to work from our office, our cafes, or the comfort of your home. We also offer recharge leave, an initiative that provides our team 5 additional days off annually to recharge in whatever way you like, in support of your personal and professional growth. Your role and learning opportunities will be fostered by an leader who is equipped with a deep understanding of the Robert Harris brand.

As our North Island Franchise Support Manager for the Robert Harris Café Franchise network, you’ll be the vital link between the franchise and our Café Franchisees. In this dynamic position, you’ll wear many hats: the promoter, who introduces and markets our systems, standards, and services; the regulator, who ensures their consistent implementation and compliance across our network; and the coach, who empowers our Franchisees with effective strategies to hit sales targets and deliver unparalleled customer experiences that embody the Robert Harris brand.

As our relationship builder, you will regularly visit sites, managing both café re-sales and new café setups, reinforcing the strength and vitality of our franchise community. Your ideas matter here – we look to you for innovative suggestions that can drive our network forward. You can expect regular travel in this role, covering your North Island region and linking up with the Franchise team at our Roastery in Auckland weekly. Your initial onboarding will include time at our Auckland Cafe to immerse you in the Robert Harris way.

Come and brew success, create memorable customer experiences, and be part of the Robert Harris story. Apply today!