UCLA Health Hiring for Front Desk/Program Support at Venice, CA Full Time

Venice Family Clinic is a leader in providing comprehensive, high-quality primary health care to people in need with compassion, dignity and respect. In November 2021, Venice Family Clinic merged with South Bay Family Health Care, uniting more than a century of experience helping patients regardless of their income, insurance or immigration status. The organization now has more than 500 staff who serve 45,000 people from the Santa Monica Mountains through the South Bay. We have 17 locations plus two mobile clinics and an expansive street medicine program for people experiencing homelessness. Read more about us at: venicefamilyclinic.org

Under the direct supervision of the Director, the front desk/program support representative will:

• Answer calls for HIV, STD and Syringe Exchange program in Spanish and English.
• Provide accurate nonjudgmental information to all clients.
• Greet clients, monitor our drop in center, and provide check out services to clients after medical visits.
• Coordinate volunteer projects.
• Provide feedback to case managers and participate in MCC meetings to discuss clients.
• Provide administrative support to our HIV, Hepatitis C, Suboxone and Syringe Exchange programs.
• Participate in HIV and Hepatitis C testing and presentations in the community.
• Provide Syringe Exchange services.

Required:

• Knowledge of HIV/AIDS and antibody testing, community resources, Hepatitis C and STDs, harm reduction, and syringe exchange.
• Skill in database management, maintenance, queries, and data entry.
• Ability to complete required program documentation.
• Public speaking and leadership ability.
• Skill in providing individualized HIV/Hep C health education, HIV/ Hep C testing and Counseling.
• Ability to follow through on assignments, and ability to manage many deadlines and multi task.
• Ability to discuss sensitive matters in a non-judgmental manner and to respect confidentiality.
• Ability to work effectively with people of diverse cultural and educational backgrounds, skill in maintaining cooperative working relationships with staff members and volunteers, and ability to work independently and as part of a group.

UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.