ULINE INC Hiring for Customer Service Department Manager at KENOSHA, Wisconsin Full Time

JOB REQUIREMENTS: Customer Service Department Manager Starting from $75,000 to $85,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the heartbeat of our company. We depend on our Call Center employees to serve our customers and fulfill our promise of reliability. Available shifts 24/7 operation – various shifts available with set schedules. Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. Position Responsibilities Manage daily operations of some departments in Customer Service. Assist in setting and monitoring performance standards and quality. Work with Operations and Workforce Management to determine staff hours and number of personnel required. Review daily and weekly reports and make recommendations for improving productivity and efficiencies. Coach and develop team leads and / or trainers to ensure customer service excellence and a strong company culture. Audit phone, email, chat and other customer interactions. Partner with other departments to ensure customer needs are met. Manage disciplinary processes, complete performance reviews and make hiring decisions for customer service reps. Perform process audits to ensure adherence to procedures and recommend process improvements. Handle escalated customer issues and provide weekly function support for customer interactions. Minimum Requirements Bachelor’s degree. 3 to 5 years customer service management experience. Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team. Benefits Complete insurance coverage that includes medical, dental, vision and life insurance, Flexible Spending Accounts and wellness programs. 401(k) with 5% employer match. Paid holidays and generous paid time off. Bonus programs that include annual performance, sales goals and profit sharing. Tuition reimbursement. Career advancement opportunities. Employee Perks On-site cafe and outdoor patio. First-class fitness center. Beautifully maintained walking trails. Free chair massages. Numerous employee appreciation events throughout the year. Opportunities for community involvement. Voluntary opportunities for overtime. Scholarship program for children of employees. About Uline Uline is North America’s leading distributor of shipping, industrial and packaging materials. We’re a family-owned company known for incredible service, our 800+ page catalog of over 38,500 quality products and same-day shipping of our huge in-stock inventory. With over 7,000 employees across 12 locations, it’s time you joined Uline. Each resume submitted gets individually reviewed by our team and retained for 24 months in case a great opportunity opens for you to join our Uline family. #LI-POST #LI-IL001 EEO/AA Employer/Vet/Disabled ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/42FD2C1B19CB436C