Ulster Bank Hiring for Customer Service Associate (9 months) Job at Dublin , Ireland Full Time

Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.

This role is based in Ireland and as such all normal working days must be carried out in Ireland.

Join us as a Customer Service Associate in Motor Asset Finance

• We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times

• You’ll provide a pro-active and re-active service to help our Lombard customers meet their financial arrangements and goals

• We’re looking for a detail-orientated individual to complete processes and procedures, while providing our customers with a seamless experience

• This role is available to the end of November 2022 and can be based anywhere in the Republic of Ireland

What you’ll do

In this role, you’ll be applying your customer service expertise to help us provide the best possible experience to customers. As a Customer Service Associate, we’ll count on you to take ownership of your customers and any necessary data gathering, making the process as simple as possible for them.

You’ll also be:

• Developing strong relationships with customers, dealers, relationship managers and operations teams to enable great customer service

• Maintaining an understanding of our anti-money laundering (AML) and regulatory requirements

• Checking all documentation is compliant with on-boarding requirements

The skills you’ll need

To join us in this role, you’ll have experience of delivering excellent customer service, along with an understanding of the banking environment and know your customer (KYC) checks and processes. You’ll be familiar with our regulatory and operational risk policies and our obligations for due diligence and AML checks. You’ll also need to be APA or QFA qualified.

We’re also looking for you to demonstrate:

• A background of planning and organising your own work load

• Excellent written and verbal communication skills with good stakeholder engagement and management skills

• Strong PC skills, with experience of MS Word, Excel, PowerPoint and Outlook

• Good problem solving skills

• Experience of working in a busy office or information processing environment with a high level of transactions

• Awareness of new businesses processes including KYC & AML