UMC Hiring for Customer Service Representative at Mukilteo, WA Full Time

Mukilteo, WA

Salary range: $65,000- $75,000 depending on experience

General Position Summary: Provide service client relationship & account leadership for all assigned Service Agreement accounts, improved client satisfaction through regularly scheduled (proactive) meetings & performing customer care activities. Increase the amount of UMC Services we provide, adding equipment, additional properties & other UMC lines of business with assigned accounts.

Support the efforts of the Mechanical Service Group (MSG) to achieve its annual revenue, margin & safety goals.

Essential Job Functions:

1. Develop excellent client relationships through outstanding, proactive customer service.

2. Provide account leadership to become the clients mechanical preferred provider.

3. Identify Service Project opportunities and provide leads to Project Managers

4. Identify upselling & cross selling opportunities.

5. Lead new Service Agreement Turnover and Debrief meetings (internal).

6. Attend new Service Agreement Kickoff meetings (external).

7. Provide Service Agreement review & renewal.

8. Provide Service Agreement Addendum estimating, proposal & turnover (internal).

9. Lead equipment condition report development & presentation with the client with input from the Lead Technician.

10. Lead operational assessments activities including report presentation.

11. Lead client entertainment i.e. lunches, dinners, events, golf, etc., as approved.

12. Ensure compliance with UMC Safety Program on all jobsites.

13. Regular attendance and promptness are considered part of each employee’s essential job functions.

Secondary Job Functions:

1. Attend client networking events.

2. Attend company sponsored events with customers (i.e.dinners, golf, etc).

Skills Required to Perform the Essential Duties of the Job:

1. Proactive approach to service & client satisfaction

2. Understanding of HVAC & Plumbing functions.

3. Strong oral and written communication skills.

4. Strong organizational skills.

5. Willing to work as a team, as well as with others.

6. High level of urgency.

7. Detail oriented

8. Ability to prioritize

9. Enjoys multi-tasking.

10. Goal oriented

11. Quality oriented (We Build Value)

Supervisory Responsibility:

None

Education Requirements Needed to Perform the Essential Duties of the Job:

1. BS or five (5) years mechanical service job experience (or equivalent)

2. Language Skills: English – College level written & verbal

3. Mathematical Skills: College level

4. Reasoning Skills: College Level

Licensing or Other Special Certifications Required: Maintain valid Drivers License and satisfactory driving record.
UMC’s policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, veteran status, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Retaliation against any employee who files a complaint regarding possible violations of this policy is not tolerated. UMC is also committed to taking affirmative steps to promote the employment of minorities, women, persons with disabilities, and covered veterans. Affirmative action plans are developed annually to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government.

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PI178712294