Unitec | Te Pūkenga Looking for Enrolment Processing-Specialist at Auckland, Auckland, New Zealand Full Time

At Unitec – part of Te Pukenga, we’re passionate about the power of education to positively change the lives of our learners, their family and wider communities. We make sure our learners are well equipped for the future needs of employers, by providing them with a mix of hands-on and classroom-based learning.

Te āheinga: The opportunity

As a Specialist you will support prospective students by proactively engaging with applicants and our teaching Schools, to optimise selection and enrolment activities and processes to enable Unitec – part of Te Pukenga to achieve enrolments and retention targets. The specialist will provide efficient and effective administrative Subject Matter Expertise across the relevant academic support operations functions.

This position requires active student engagement, and a core requirement is to contact applicants telephonically, followed up by other media to ensure high conversion of enrolment and improved student processes and one-on-one student contact as needed. You will be responsible for closely assessing students’ documentation to ensure they meet the entry criteria for the programme they have applied for or work with them to find an alternative programme of study or study plan leading towards their eventual career goals.

Please refer to the Position Description for further information about the position.

He kōrero mōu: About you

You’ll Have

• An understanding or desire to learn Te Reo Māori, Tikanga Māori, and the values and practices of Kaupapa Māori
• Evidence of active engagement in building diverse, inclusive, and equitable workplaces/environments
• Highly developed interpersonal skills with the ability to deal with a wide range of people, including applicants, their whānau, academic staff, senior management, support services and external clients.
• The ability to compose and present correspondence of a specialist nature. As you’ll be the main point of contact during our student’s application process, communication is key.
• Excellent personal accountability and workflow management, attention to detail and organisational skills.
• Ideally, you will have a minimum of 2 years of experience coming from a customer service background within a tertiary environment and be confident liaising with applicants over the phone.
• Demonstrated organisational ability that includes experience in meeting deadlines, prioritising competing demands and an ability to use initiative and work both with minimal supervision and as a member of a team.
• High degree of proficiency in Office computing applications, including word processing, spreadsheet, and presentation software such as PowerPoint and email.
• Passionate about people and delivering a great service to our students.
• Excellent analytical skills and a solution-focused way of working.
• Experience in an administration position.

Desirable

• Experience in the Oracle suite of products, specifically PeopleSoft

Tā mātau rourou: What we offer

You will be located at our beautiful green campus in Mt Albert and join a supportive team who have a genuine passion for student success. We operate in a flexible working environment that supports work-life balance. This is a hugely satisfying role where you have the chance to give back to tomorrow’s generation.

Tono mai: How to Apply

To be considered for this position, applicants must be a NZ Citizen or NZ Permanent Resident.

Click APPLY. Application will close on 29th of February 2024 at 17:00.

Please note: We are looking for the successful candidate to start as soon as possible. We do not always work to fixed closing dates and may start considering applications as they are received, so we encourage you to apply.

Unitec – part of Te Pukenga is proud to be an equal opportunity employer. We welcome and celebrate diversity and are committed to building a supportive and inclusive environment for all.