United Airlines Inc. Hiring for Supervisor – Airport Operations Customer Service at Houston, TX Full Time

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Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Job overview and responsibilities

Provide leadership and oversight of a work area and front-line employees in an operational environment

Serve as a subject matter expert on safety, service and procedures

Focus on leading and developing the skills of front-line employees with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines

Ensure consistency on operational service and product delivery

Engage with front-line employees to review metrics and gain commitment to help achieve goals

Support standard work and continuous improvement processes

Set expectations with frontline employees and gain their commitment to act in accordance with Company guidelines and union agreements

Subject matter expert on safety, service and procedures

Monitor the performance of a team and work area, taking action as necessary to ensure daily operational goals are met

Assess and delegate the appropriate work assignments to front-line employees

Provide front-line employees with regular coaching, feedback and recognition as appropriate

Identify issues and engage in structured problem solving to assist front-line employees in accomplishing work

Conduct investigations as appropriate into performance, safety, (damages and injuries), complaints and other work issues

Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist front-line employees in performing functional tasks and ensure that safety, security, and service are delivered consistently

Partner with vendor supervisor staff to define and address performance impacting shared goals and service delivery to United’s customers

Complete all mandatory regulatory and Company required documentation of activities

Participate in collateral projects

Required

High School Diploma, GED or education equivalent

Business acumen/Continuous improvement

Customer Focus

Conflict resolution

Accountability

Teamwork

Engagement/motivation

Safety orientation

Planning/multi-tasking

Strong written and oral communication skills

Conflict resolution and decision making with an ability to lead

Proficient in IT systems and common software appropriate to work group

Experience leading and influencing a team and customer service experience

Must be flexible and willing to work any shift in a 24/hour/7 day a week operation including weekends, nights, and holidays

Regular attendance is required at the work location of George Bush Intercontinental Airport (IAH)

Must be legally authorized to work in the United States for any employer without sponsorship

Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position

Preferred

Bachelor’s Degree or relevant job experience will be equally considered

Computer skills including Microsoft Office (Outlook, Word, Excel)

Experience supervising Union personnel a plus

Experience working in Airport Operations, including Customer Service

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT