United Collection Bureau Hiring for Customer Service Representative at Ohio Full Time

Remote Customer Service Representative

Full-time Monday-Friday 8am-5pm

$12-$13hr

The Customer Service Representative (CSR) acts as a liaison between operations and our external client base. The CSR has the primary responsibility for ensuring our client needs are met and conveying a sense of expertise over the client’s program and processes. Qualified candidate must be detail oriented, organized, and dependable. The candidate must display teamwork at all times and be adaptable to change

In this role you will:

• Answer telephones and respond to all client requests in a professional manner
• Identify, research, and resolve client and operation issues Follow up on client inquiries not immediately resolved
• Maintain work flow and inventory control for assigned client base assigned
• Train on client systems to look up and resolve account issues
• Prepare daily, weekly and monthly reports
• Other duties as assigned by manager

Skills Required

The ideal candidate should possess the skills, competencies, and abilities listed below in order to successfully perform the job and to be considered for the position:

• High School Diploma or Equivalent
• Computer literate with the ability to learn multiple client systems
• Excel, Word and Outlook proficiency
• General clerical skills with the ability to type 30 wpm
• Professional written and verbal communication skills
• Strong attention to detail, hardworking, a self-starter and a problem solver
• Demonstrates excellence in organization and time management skills. Able to perform multiple tasks efficiently

Job Type: Full-time

Pay: $12.00 – $13.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Remote