The Mission and Opportunity
United Way of Northern California (UWNC), based in Redding, fights for the health, education, and
financial stability of all residents in its nine-county territory. UWNC aims to expand operations fully
throughout the region, providing residents access to its programs, and to as many resources necessary to
promote safety, health and prosperity.
Job Description
The Call Specialist will support a variety of functions in pursuit of United Way of Northern California’s mission
to provide North State residents with exceptional 2-1-1 services in response to Wildfire and Public Safety
Power Shutoffs. Principal duties involve delivering high quality, professional information and referral services.
This role requires a customer service orientation, high degree of professionalism, ability to work in a fast-
paced environment and respond proactively to changing priorities. This role also calls for a high level of
empathy and ability to compartmentalize. Experience in social services preferred. Work hours may vary, and
include nights and weekends as needed.
Job Responsibilities
Working in conjunction with the United Way Program Department and Contact Center staff, the specialist will:
2-1-1 helpline.
functional needs.
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Preferred Skills and Attributes
economic circumstances.
Qualifications:
United Way of Northern California offers medical, dental and health benefits; paid vacation and sick time;
11 paid holidays per year; company-paid life insurance, 401k Retirement Savings Program and an Employee
Assistance Program.
This position requires availability for nights and weekends and may require occasional travel throughout the
UWNC region may be required. UWNC is an Equal Opportunity Employer.
Employment at UWNC is contingent on submission to background checks, including criminal and DMV
checks.
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