Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs – helping patients access and navigate care anytime and anywhere.
As a team member of our Landmark product, we help bring home-based medical care to complex, chronic patients. This life-changing work helps give older adults more days at home.
We’re connecting care to create a seamless health journey for patients across care settings. Join our team, it’s your chance to improve the lives of millions while doing your life’s best work.(sm)
Do you want to make a difference in healthcare?
Landmark Health was created to transform how healthcare is delivered to the most medically vulnerable members in our community. Our medical group provides home-based medical care to chronically ill patients, many of whom are ill-equipped to navigate our overwhelming healthcare system.
Because many of our patients are frail and elderly, we deliver care primarily in the comfort of their home. Our Program is also offered to eligible patients at no incremental financial cost to them. We are not a fee-for- service practice; we benefit economically only if we deliver high-quality patient outcomes and satisfaction. As a result, our clinical teams can spend quality-time caring for a smaller number of patients, giving all patients the space, respect, compassion and care they deserve.
At Landmark, our interdisciplinary teams collaboratively manage our complex patient panels. These teams are led by Physicians, Nurse Practitioners, and Physician Assistants, with supporting care provided by RN Nurse Care Managers, Social Workers, Pharmacists, Behavioral Health, and other employed team members.
Join Landmark to be part of a growing company full of purpose-driven, action-oriented, and compassionate team members working to dramatically transform healthcare for our communities.
Position in this function provides standardized training programs for clinical staff to enhance quality of care provided. Responsible for presenting instructor-led trainings, designing learning programs that target Advanced Practice Providers and physicians. Provide education on medical diagnoses, up to date best clinical practice and guidelines and clinical skills. Training ensures adherence to company policies and procedures and compliance with all state and federal regulations and guidelines. Collaborates with the core care team, the Talent Management team, and local leadership to assess quality and implement clinical training programs to facilitate standardized delivery of services and provide optimal outcomes for member patients.
Primary Responsibilities:
Facilitate instructor-led trainings for Orientation
Collaborate with various departments and subject matter experts to develop standardized materials for training purposes
Educate on medical diagnoses, up to date best clinical practice and guidelines, clinical skills (suturing, nasal packing wound care, etc.)
May mentor RN/LSW Clinical Educators
Designing learning programs that target Advanced Practice Clinicians and physicians
Implement and/or deliver training and mentoring for new staff and new system implementations
Create, design, and effectively facilitate various trainings
Provide needed training programs and classes to improve and maintain staff level of clinical excellence to distinguish Landmark from competitors, including but not limited to:
Landmark Academy teachings with expertise to scope and licensure
Localized training delivery in specific markets for new hires
Reinforcement/specialized training as needed for assigned market employees
Be on-site coordinator for Landmark Academies as needed
Provide clinical staff with opportunities for training including in-house developed or outside clinical in- services, and staff coaching
Support and provide back-up for other members of the training team [clinical/non-clinical], as needed
Maintain compliance with clinical training programs in conjunction with program requirements, and Federal and State regulations
Evaluate the clinical staff skill level and competency and make recommendations to supervisors on where educational needs must be met
Provide clear and timely verbal and written feedback of issues to team members and management
Reeducate employees when deficiencies in performance are identified
Provide input to management on annual evaluations
Maintain cooperative and effective workplace relationships and adhere to company Code of Conduct
Acts as an information and problem-solving resource for clinical staff members
Comply with required workplace safety standards
Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
Support team for academy and various off-site events or Academy related training as needed. Participates in team retreats (note, this will require 25% travel), at times slightly more travel can be expected
Compensation/Benefits Highlights:
Competitive base pay and bonus rewards incentives
Generous PTO package and eight holidays per year
Matching 401k
UnitedHealth Group offers medical, dental and vision health plans
Life Insurance and Accidental Death & Dismemberment (AD&D) Coverage
Spouse or Domestic Partner Life Insurance and AD&D
Short and Long Term Disability Coverage
Employee Stock Purchase Plan
Employee Discounts
Paid Parental Leave
Tuition Reimbursement
And more…
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualification:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Licensed / Certified Nurse Practitioner or Physician Assistant
5+ years of direct patient care health care experience
1+ years in training / education
Preferred Qualifications:
Master’s Degree in related field or equivalent education and experience
3+ years teaching background in clinical or academia setting
Experience with developing Learning Management System training modules
Physical Demands
Below are the physical requirements which are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regular requirement to sit; use hands to touch, handle or feel
Regular requirement to talk and listen
Occasional requirement to stand; walk and reach with hands and arms
Occasional requirement to lift and/or move up to 10 pounds
Vision abilities include close vision, peripheral vision, depth perception and ability to adjust focus
Ability to travel by plane or car
Work Environment
Below is a description of the work environment that the employee will encounter while performing the essential functions of the job
Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges
California Residents Only : The salary range for California residents is $85,000 to $167,300. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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