UnitedHealth Group Hiring for Customer Service Advocate – Work from Home at Phoenix, AZ Full Time

$1,000 Sign On Bonus For External Candidates

If you are located within EST, CST, MST, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Even if you have no prior experience, we have training classes starting soon to help you build the successful career that you want – apply today!

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life’s best work.SM

Turn on the news on any night of the week and you’re likely to hear about the changes that are sweeping through our health care system. It’s dramatic. It’s positive. And it’s being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers. You’ll take as many as 50-70 calls per day from customers who have questions about their health benefits. As their advocate, you’ll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity.

This is a full time position (40 hours/week), our hours of operation are Monday through Friday from 7:00am-10:00pm CST, with limited shift availability on the weekends from 7:00am-10:00pm CST. At times throughout the season, it may be necessary to work mandatory and/or voluntary overtime based on peak call volume.

We offer 9 weeks of paid training. The hours during training will be 8 am – 4:30 pm CST (times could change based on trainer availability), Monday through Friday. Training will be conducted from your home.

• All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher) OR equivalent work experience
• 1+ years of customer service experience analyzing and solving customer problems using a phone and computer
• Experience with Windows PC applications, which includes the ability to navigate multiple programs and learn new and complex computer system applications
• Proficiency with Microsoft Office – Microsoft Word (creating, editing, saving, formatting), Microsoft Excel (create and edit spreadsheets), Microsoft PowerPoint (create, edit, and format presentations) and Microsoft Outlook (compose and respond to email)

Preferred Qualifications:

• Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
• Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
• Sales or account management experience
• Customer Service Experience
• 1+ years of prior experience in an office setting, call center setting, OR phone support role

Soft Skills:

• Listening skills to understand needs
• Problem solving skills
• Strong verbal and written communication skills
• Ability to maintain composure in stressful situations while working with customers.
• Demonstrated competence in written and oral communications.
• Knowledge of patient confidentiality principles.
• Demonstrated skill in effectively managing multiple priorities.
• Skill in self-direction and processing new information.
• Demonstrated skill in effective problem solving and intervention.

Telecommuting Requirements:

• Reside within EST, CST, MST time zones
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers with UnitedHealthcare. Let’s talk about opportunity. Start with a Fortune 10 organization that’s serving more than 85 million people already and building the industry’s singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they’re found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that’s second to none. This is no small opportunity. It’s where you can do your life’s best work.SM

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $15.00 – $25.19. The salary range for Connecticut / Nevada residents is $15.77 – $27.79. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis (“Internal Candidates”) are not eligible to receive a sign on bonus.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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