UnitedHealth Group Hiring for Demand Senior Workforce Manager – Telecommute at Minnetonka, Minnesota Full Time

UnitedHealthcare is a company that’s on the rise. We’re expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn’t about another gadget, it’s about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life’s best work.(sm)

We have an opportunity for a Demand Senior Workforce Manager to work with our Workforce Effectiveness team to maintain and execute on the Workforce Vision of “Enabling UnitedHealth Group contact centers to become a Competitive Advantage for our company.”

As a Demand Senior Workforce Manager, you will grow and develop as you conduct and manage outcomes of various studies. You will be challenged to analyze, review, and forecast data for operational and business planning. As part of this elite team, you will be empowered to impact the health care system through the analysis and interpretation of data and presenting recommendations for business solutions.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Lead a team of demand senior planners/planners (across multiple locations) in support of operational business units, finance partners, and key stakeholders throughout the organization

• Collaborate with key stakeholder in the development of the budgetary strategy to drive high judgment decisions

• Create statistical model in collaboration with other workforce, operations, and financial teams/inputs by utilizing business intelligence and strategies to drive success throughout every layer of workforce management

• Define key drivers and assumptions looking out 6 months to 5 years and then generate, communicate, and deliver fiscally responsible staffing recommendations

• Drive Forecasting accuracy and measurable efficiencies

• Find creative solutions to complex problems through data management and analytics

• Present and explain complex staffing requirements, in common language, to senior leadership and gain support

• Lead innovative, metric driven processes/projects to drive excellence

• Cultivate a culture of root cause analysis, with a focus on removing variation from the system and removing defects from processes

• Communicate strategic plans, trends and volume expectations for internal and vendor populations

• Manage cross – functional interdependencies

• Be a solid change agent and resilient to roadblocks

• Anticipate customer needs and proactively identify solutions

• Make decisions autonomously with little direction to identify/solve complex problems

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Undergraduate degree or equivalent work experience

• 5+ years of experience in service operations center, call center or Workforce Management

• 3+ years of experience with Workforce Management software (such as IEX, Aspect, Workforce Management IEX, Blue Pumpkin)

• 2+ years of experience in goal creation and building high performance work teams

• 2+ years of experience leading or managing projects

• 2+ years of experience driving financial plans/outcomes

• 2+ years of experience of setting expectations and managing vendor (on and offshore) partnerships

Preferred Qualifications:

• 2+ years of experience working in systems administration or reporting

• Advanced understanding of Excel/Tableau/SQL

• Understanding of call center systems telecom hardware (PBX, ACD, IVR), call software tools and/or programming requirements (CMS modifications, vector scripting)

• Proven track record of identifying defects and process variation, and working to improve processes and reduce defects

• Experience scheduling, conducting planning meetings, and managing capacity

• Experience with Six Sigma, Agile, or Lean techniques

• Prior health care industry experience

• Ability to assess and build talent into high performing work teams

• Effective coach providing feedback to direct and indirect reports that help develop talent support career development

• Describe the strategic importance of workforce management’s vision inside and outside of the team

• Advanced expertise in statistical modeling

• Excellent written and verbal communication

• Solid ability to influence/negotiate

• Bias toward action

• Expert analytical/problem solving skills that enable quick identification and efficient resolution of issues

• Ability to navigate through a complex network of simultaneous projects, financial task/pressures, technical/efficiency improvements, and employee engagement.

• Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with UnitedHealthcare. Let’s talk about opportunity. Start with a Fortune 5 organization that’s serving more than 85 million people already and building the industry’s singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they’re found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that’s second to none. This is no small opportunity. It’s where you can do your life’s best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Colorado, Connecticut or Nevada Residents Only : The salary range for Colorado residents is $79,700 to $142,600. The salary range for Connecticut/Nevada residents $87,900 to $156,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

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