UnitedHealth Group Hiring for Patient Care Coordinator – Work From Home at Las Vegas, NV Full Time

If you are located within the states of Washington, Oregon, California, and Nevada, you will have the flexibility to telecommute * (work from home) as you take on some tough challenges.

Energize your career with one of Healthcare’s fastest growing companies.

You dream of a great career with a great company – where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 10 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions, and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

This position is full-time (40 hours/week) Monday – Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm, PST. It may be necessary, given the business need, to work occasional overtime or weekends.

• All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:
Respond to patient questions in person or over the phone

Greet patients and build rapport to provide a positive patient experience

Collect patient payments

Make patient follow up calls (e.g., after procedures, admissions, or ER visits) to identify/close gaps in care

Ask patients for and/or assist patients with completing required paperwork (e.g., health history, insurance documentation, etc.)

Connect patients with outside resources (e.g., community resources, social services) to promote self- care

Review and support implementation of patient plan of care

Work directly with patients to identify specific needs and/or request adjustments to plan of care

Coordinate services/case management for non-episodic and non-catastrophic cases

Manage/respond constructively to challenging patient interactions (e.g., address lack of understanding, socioeconomic challenges, frustrated patients, language barriers)

Explain and talk to patients or caregivers about sensitive health care decisions such as advanced directives, physician’s order for life sustaining treatment, and palliative care/hospice referrals

Explain and ensure understanding of details related to patient care (e.g., , home health care transition procedures)

Explain medical benefits/coverage specifics (e.g., procedures/amounts covered, denials of coverage, appeal rights)

Access insurance plan systems to verify insurance eligibility/benefits for patients and seek additional information as necessary

Input/update patient demographic data into computer system

Update/upload patient care data (e.g., care plan data, inpatient data, patient program flags) in computer systems

Document patient interactions in appropriate systems/logs (e.g., medication changes)

Enter/process patient referral data (e.g., medical services, radiology, durable medical equipment)

Generate reports on patient data through relevant computer systems/applications

Review/analyze patient data reports (e.g, discharges, hospital admissions/readmissions, skilled nursing facilities) and follow up as necessary

Identify inconsistencies in diagnosis/procedure codes and update codes in the system

Enter patient payments, prepare deposits, and balance daily deposit log/ledger

Draft/provide written communications to patients (e.g., standard letters, welcome letters, educational materials) in compliance with company and health plan guidelines

Maintains patient/staff data and generates aggregate data reports

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
High School Diploma / GED (or higher) OR equivalent work experience

Customer Service experience

Telecommuting Requirements:
Reside within the states of Washington, Oregon, California, and Nevada

Required to have a dedicated work area established that is separated from other living areas and provides information privacy

Ability to keep all company sensitive documents secure (if applicable)

Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers with Optum. Here’s the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world’s large accumulation of health – related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work. SM

Nevada Residents Only: The salary range for Nevada residents is $15.77 to $27.79. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

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