Unity4 Looking for Online Customer Care Agent at Auckland, Auckland, New Zealand Full Time

Job Title: Online Customer Care Agent (Part-Time)

Company Description: Unity4 is a customer engagement company that specializes in providing innovative and effective solutions to businesses that want to enhance their customer experience. Our team of customer care professionals is dedicated to delivering exceptional service to our clients and their customers, and we are proud to be a leader in the contact center industry.

Job Description: We are looking for an experienced Online Customer Care Agent to join our team in Auckland, Auckland. As an Online Customer Care Agent, you will be responsible for providing exceptional customer service to our clients’ customers through various channels including phone, email, and chat.

Responsibilities: – Responding to customer inquiries and resolving issues in a timely and professional manner – Managing and prioritizing incoming customer inquiries to ensure each customer receives a timely response – Providing accurate and detailed information to customers about products and services – Escalating complex issues to senior team members as needed – Maintaining accurate records of customer interactions and following up with customers as needed – Participating in ongoing training and development programs to enhance your skills and knowledge – Demonstrating a commitment to providing outstanding customer service at all times

Requirements: – At least 2 years of relevant experience in customer service or customer care – Excellent communication skills, both written and verbal – Good level of people management skills – Strong problem-solving skills and ability to work under pressure – Good organizational skills and attention to detail – Ability to work flexible hours, including weekends and evenings – Must be based in Auckland, New Zealand

Salary: The salary for this position ranges from 18 to 27 NZD per hour, depending on experience.

• Note: This position is part-time, and If the job title starts with Remote, the position is remote, and the employee can work from home.

Work Schedule

This job has the following work schedule:

Flexible

Benefits & Perks

This job has the following benefits:

Remote work flexibility

This job is located in Auckland, Auckland.

Are you interested in this position? If so, apply now and get a response from us fast!

Don’t miss out an opportunity to advance your career to the next level.

Job originally posted on GrabJobs. If you need to report this job please contact GrabJobs