University of Alberta Looking for Customer Service Coordinator at Edmonton, AB Full Time

This position is a part of the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package which can be viewed at: Faculty & Staff Benefits.

Location

Work primarily takes place at South Campus Edmonton.

Working for the University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is teeming with change makers, community builders, and world shapers who lead with purpose each and every day. We are home to more than 40,000 students in 200+ undergraduate and 500+ graduate programs, over 13,000 faculty and staff, 260,000 alumni worldwide and have been recognized as one of Canada’s Greenest Employers for over a decade.

Your work will have a meaningful influence on a fascinating cross-section of people—from our students and stakeholders to our renowned researchers and innovators who are quite literally curing diseases, making discoveries and generating solutions that make the world healthier, safer, stronger, and more just.

Department/Faculty Summary

Campus & Community Recreation is the host of multiple wellness activities and events that run throughout the University of Alberta campus. This includes recreational events and programs that are available at South Campus as well as North Campus.

Campus & Community Recreation offers programs and facilities aimed to meet the needs and interests of the broad range of communities that we serve. From group exercise to individualized personal training; from healthy living activities to physical assessments preparing for specific work environments; from recreational sports to elite sports training; and a range of ethnic and cultural dance, Campus & Community Recreation has the breadth and depth of activities to enhance the experiences of students, staff and community members alike

The role of Campus & Community Recreation is to contribute to the overall academic vision of the university. We support our communities (students, staff, faculty, and community members) to explore and enhance their physical, mental, emotional, and spiritual well-being through physical and social activity. We strongly believe in the power of recreational activities to support these needs.

Campus & Community Recreation has two facilities on the University of Alberta South Campus – Foote Field and the Saville Community Sports Centre (East and West). Foote Field features competition-level artificial turf, track, and grass field, as well as a multi-use plaza, conference room, and lounge space. East facilities feature a curling rink (10 sheets) , tennis courts (8 courts), fitness centre, bar and lounge, sports performance centre, and various multi-purpose spaces. West facilities feature nine gymnasiums, a competition gym, a gymnastics centre, a fitness studio, classrooms and food, and beverage services. The sports and recreation facilities on the south campus experience over 3.4 million visits per year.

Position Summary

The Campus & Community Recreation unit is currently seeking a Customer Service Coordinator located on South Campus. The Customer Service team administers over $6.5 million in transactions and is a high volume area (open for 106+ hours a week of customer service) that also provides information on sporting and recreational events, recreational programs, memberships, facilities and services and online access to service units. This position involves providing customer service for all areas within Campus & Community Recreation, the Faculty of Kinesiology, Sport, and Recreation (KSR) and the Steadward Centre conduct financial transactions through the Recreation Management Software system as part of their daily operations; such as registrations, memberships, ticket sales, and rental contracts. The Customer Service Coordinator provides support to the daily financial operations by handling front-line customer service issues, maintaining client expectations and processing financial transactions. There is an expectation to be a contributing member of the Campus & Community Recreation team by providing recommendations for department-wide communication and administrative activities.

Duties

• Provide accurate and professional frontline customer service in a high-volume and fast-paced environment.
• Work daily with the RMS system to process registrations, and memberships, input data, and complete monetary transactions.
• Communicate with participants regarding program changes and cancellations.
• Provides and maintains locker bookings for members.
• Responsible for mass email communication distribution through the RMS system.
• Responsible for generating data reports.
• Assist with the SCSC Staff Resource internal website.
• Assist with communication of upcoming events or changing processes to Customer Service areas.
• Recruit, hire, train, schedule, supervise and evaluate customer service staff.
• Complete the daily cash handling, reconciling and preparing weekly cash deposits.
• Assists with the follow-up on the Accounts Receivables for Membership and Programs.
• Assist in ensuring that all standard documented financial operating procedures are followed by the Customer Service Staff.

Minimum Qualifications

• Undergraduate degree in Kinesiology; Sport Management; Education or Business/Human Resources, and/or a diploma in an appropriate area demonstrated with experience and leadership in sport, recreation, or administration.
• A minimum of 1 year of experience working with a Recreation Software System is required.
• Current Standard First Aid (within 3 years) and Level C CPR (within 1 year) are required.
• Excellent verbal and written communication and customer service skills.
• University of Alberta Supervisory Development Training on Environment, Health and Safety and Workplace Violence and Harassment training will be required.

Preferred Qualifications

• A minimum of 1-year experience in a front-line customer service role is an asset.
• Ability to multi-task and work in a fast-paced environment.

How to Apply