University of Auckland Hiring for Customer Service Coordinator Job at Auckland Full Time

Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s leading university. We employ more than 5400 academic and professional staff to support over 41,000 students, making us one of NZ’s largest employers.

Campus Life is a Service Division that supports an engaging and inclusive campus experience for students at The University of Auckland. Campus Life operates a range of ‘wellbeing services’, such as Accommodation, Counselling and Health Services, that are aimed at removing personal barriers to academic success. It also operates ‘engagement’ services such as support for student organisations, social and sporting events, volunteering and leadership support that are aimed at helping students to maximise the non-classroom dimensions of the university experience. For more information on Campus Life services.

Te Whiwhinga mahi | The opportunity

We are on the lookout for a Customer Service Coordinator to join our Campus Life team at the University of Auckland. With our new, leading facility opening in July 2024 this role will be critical in shaping our service pathways going forward and creating a “wow” experience for all members walking in the door. Leading our team of front line Recreation Centre reception staff to deliver exceptional service you will be the go to person for rostering and ensuring the facility can operate all year round. You will also be dealing with a large casual staff pool where there is often recruitment, training and induction of new staff. Along with this, you will be supporting and developing our current staff.

Other tasks include:

• Administration of memberships including managing cancellations and suspensions of memberships.
• Leading the team to deliver engaging events and interactions for our members.

This is a full time, 37.5 hours per week, on a permanent basis. The salary range for this role is $47,400 – $59,700 per annum depending on experience and qualifications.

For more detailed information, please refer to the Position Description.

He kōrero mōu | About you

• Confident and strong with technology as we are implementing a new suite of software in 2023, you’ll take leadership of the customer facing side of this software.
• Strong organisational skills, including the ability to handle multiple assignments and tasks while meeting deadlines.
• Exceptional oral and written communication skills.
• Focussed on delivering a high level of service and accountability.
• Ability to work in a team environment with groups and individuals from a diverse background.

Additional Information

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities.

The University is committed to providing an excellent working environment through:

• Flexible employment practices (including working from home, flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks’ annual leave

In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services.

For more information please visit Staff Benefits.

Me pēhea te tuku tono | How to apply

Applications must be submitted online, by the closing date of 6/1/23 to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above.

Please note that we will be beginning our shortlisting process in mid-January.

Please reach out to Suhayl Mohammed Via [email protected] for a confidential conversation. Please note we are happy to answer your questions but we do not accept applications by email.

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment. For further information on services for Māori, Pacific, women, LGBTQITakatāpui+, people with disabilities, parenting support, flexible work and other equity issues go to www.equity.auckland.ac.nz