University of Auckland Hiring for Team Leader – Auckland Online Job at Auckland , New Zealand Full Time

The University is Aotearoa New Zealand’s pre-eminent higher education institution and a comprehensive, research-intensive, and international university, as reflected in our global ranking – 81 in the 2021 QS World University Rankings and 1st in the world in the THE University Impact Rankings.

Your next career move could facilitate thousands of others to start theirs! The Team Leader – Auckland Online position will be responsible for leading a team of Programme Consultants. This will be a high performing sales team that can meet key targets by converting prospective student leads to enrolments as part of the Auckland Online recruitment plan. If you are passionate about people and believe you have what it takes, please apply today

The opportunity | Te Whiwhinga mahi

We are looking for someone to lead, motivate, relate and inspire. You’ll maximise the potential and overall performance of your team by coaching and developing them in areas such as consultative sales behaviours, being able to build successful relationships, having open dialogue to identify and provide solutions to the needs of our prospective students.

The role will require the ability to keep your team engaged, high-performing and consistently delivering high-calibre customer service and lead conversion. The position needs a strong communicator with exemplary leadership and relationship-building skills, who is able to effectively problem-solve and use analytical insights to drive performance improvements for your team, and for the Auckland Online initiative. The position will also require effective facilitative and administrative ability to ensure your team is able to manage high volumes of telephone, email, webchat, social media and online face-to-face interactions.

The role is based on 49 Symonds Street, Auckland City Campus and does involve working shifts of either 8am- 4pm or 10am- 6pm, dependent on requirements. At times you will need to work outside of standard business hours to support our marketing team to deliver Webinars and provide timely follow up to future student questions.

For more detailed information, please refer to the position description.

This is a salary band level F position.

About the team | Mō tō mātou rōpū

Our environment is fast moving, dynamic and is within our newly formed Student Experience Centre, providing Mana Enhancing experiences for all our students.

We are often the first point of contact to new prospective student leads, and believe a consultative approach is imperative to ensuring each enquiry through our Auckland Online website is a positive experience.

Our team is proud of the way we support students and the University to thrive. We work hard, and collaborate with each other to ensure our we deliver a service that we can be proud of. We have a an awesome team environment and are proud of how we support our staff to progress in their career.

About you | He kōrero mōu

As this is a team lead role in an environment where you are the voice of the University, it is vital you are able to communicate effectively and professionally with everyone that you come in contact with. You will be able to contribute at a strategic level, ensure that key deliverables can be met at each stage, successfully lead, mentor and develop your team to successfully meet your targets. The role will also require you be able to providing reporting information to drive improvements.

Important Skills/Experience | Nga Pūkenga Motuhake

• Proven leadership and management experience within an outbound sales environment
• Successfully build relationships at all levels
• Ability to deliver on sales-based targets within agreed timeframes
• Demonstrated skills and experience in team building, change management and working collaboratively
• Demonstrable understanding of te ao māori and experience of developing cultural competency within a team
• Committed to leading the development of cultural competency in all staff and appreciating the diversity of the students
• Proficient using systems, CS9, Services Cloud and social media platforms
• Experience working in a student facing role, responding to student enquires
• Ability to multi task with great attention to detail, as you could be managing staff absences or reacting to urgent enquiries, a problem solver

Tertiary qualification, or equivalent work experience

Additional Information

Me pēhea te tuku tono | How to apply

Please reach out to Tina Singh – Recruitment Consultant on [email protected] for a confidential conversation. Please note we are happy to answer your questions but we do not accept applications by email.

Applications should be submitted online, before the closing date of Wednesday 20th of October 2021 and include an up to date CV and cover letter outlining what strengths you will bring to this role.

In accordance with our commitment to equitable recruitment, the University welcomes applications from all suitably qualified and experienced candidates. In response to COVID-19 the New Zealand Government has imposed a travel ban and are currently only allowing New Zealand Residents, Citizens and visa holders meeting a strict exception policy to enter the country, all of whom must currently enter Government approved quarantine for two weeks on arrival.

It is uncertain when these border restrictions will change, and this may impact the degree to which an offshore candidate can engage in the interview process; or be available to commence in a new position. For more information and updates on the border restrictions visit the Immigration New Zealand website or the New Zealand Government’s official Covid-19 website.

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment. For further information on services for Māori, Pacific, women, LGBTQITakatāpui+, people with disabilities, parenting support, flexible work and other equity issues go to www.equity.auckland.ac.nz