University of Auckland Looking for Accommodation Receptionist at Auckland City, Auckland Full Time

Waipapa Taumata Rau | The University of Auckland

The University of Auckland’s Ngā Wharenoho – Accommodation department is growing. This year we opened Australasia’s largest catered first-year Hall – Waipārūrū Hall. This has increased our offering to accommodate over 4300 students. Our primary goal is to build and nurture a safe, supportive, enjoyable community for our student residents.

Our values:

• Whakawhanaungatanga / Engagement: Helpful, Can-do, Responsive
• Tautoko / Support: Caring, Supportive, Respectful
• Ngangahau / Vibrancy: Active, Vibrant, Fun
• Auaha / Innovation: Open, Questioning, Challenging
• Ngākau pono / Integrity: Responsible, Principled, Resilience

Te Whiwhinga mahi | The opportunity

We are searching for a full-time, permanent Receptionist to join the team of our newest residence, Waipārūrū Hall.

The Receptionist will provide general administrative and reception services for Accommodation and form part of the “face” of Accommodation for visiting students, families and key stakeholders. Receptionists provide professional and customer focussed reception service for Accommodation, directing and referring enquiries from staff, students and the public as appropriate.

This role includes general administrative support to residents including meeting couriers, upkeep and maintenance of photocopier and other related supplies, receiving and routing calls as appropriate, front desk support, reception support to events taking place in the faculties, liaising payment arrears and refunds with residents and doing bank reconciliations.

We have one full time role, working Monday to Friday, 3pm-11pm.

He kōrero mōu | About you

We are looking for someone who can deliver a high standard of service, and can also provide reliable, efficient and accurate execution of the reception duties in an Accommodation workplace. We are seeking applicants who are motivated self-starters who can work autonomously with the following qualifications, skills, knowledge and experience:

• National Certificate of Educational Achievement Level 2 and/ or Vocational qualification in a related subject
• Administrative role experience is essential and preference will be given to those with an of the tertiary education sector
• Knowledge and a basic understanding of CRM and databases
• Excellent customer service with good public relations and communication skills

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is dedicated to providing an excellent and stimulating environment for its employees which ensures a healthy work-life balance through.

• Five weeks’ annual leave per annum (pro-rated)
• Up to 6.75% employer superannuation contribution.
• Over 300 different career development courses.

For more information on the benefits of working here, see our Staff Benefits page.

Me pēhea te tuku tono | How to apply

Applications should be submitted online, before the closing date of 20th May 2022 and include an up to date CV and cover letter.

Please reach out to Melika Carlson via [email protected] if you have any questions. Please note we are happy to answer your questions, but we do not accept applications by email.

Overseas Applicants

In response to COVID-19 the New Zealand Government imposed travel restrictions but have recently announced a five-step plan for a phased border re-opening. This phased re-opening will take some time and this may alter the nature of the standard interview process for offshore candidates, particularly at the on-site interview stage. To see how this might affect your application and for more information and updates on the border restrictions and phased re-opening, please visit the Immigration New Zealand website or the New Zealand Government’s official Covid-19 website.

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment. For further information on services for Māori, Pacific, women, LGBTQITakatāpui+, people with disabilities, parenting support, flexible work and other equity issues go to www.equity.auckland.ac.nz