University of Bristol Hiring for Library Assistant Job at Bristol, England , UK Full Time

The role

This campus-based role offers an exciting opportunity to join the Library Customer Services Team to deliver both physical and virtual accessible and inclusive front-line services to students and researchers across the University.

Responsibilities include working on Information Desks across campus, including the Veterinary Sciences Library at Langford, to support students to use both physical and digital resources for study and research. You will answer and refer on questions received via the library virtual chat service, working across teams to resolve customer issues. You will support students in using the physical spaces on campus to ensure a positive customer experience.

What will you be doing?

You will help students and staff navigate the print and online collections, use self-service book kiosks, and return points and offer support with triaging basic IT (Information Technology) enquiries to enable students to flourish in a blended learning context. You will play a vital role in ensuring that all library users have a successful visit and get the best from the facilities provided. You will carry out roving to support maintaining a pleasant study environment and to be available to help library users at the point of need. You will work with other teams help promote services and events within the library services spaces across the year.

You should apply if

You have excellent communication and customer focus skills to enable you to deliver high quality frontline services to our diverse community. You have experience of working in a fast-paced, front facing service environment with a consistently calm demeanour and empathetic approach to service delivery.

There are eight libraries including the Veterinary Sciences Library at Langford and you may be required to work at any site across the week to support operational requirements.

Additional information

Work Pattern: 21 hours per week, Sunday – Tuesday, 9.00-5.00; 52 weeks a year.

Includes*: All Bank Holidays and University Closure Days that fall within the work pattern including additional exceptional UK Bank Holidays when libraries and study centres are open.

Please note this work patterns is not negotiable.

This advert will close at 23:59 GMT on 20/09/2022

For informal enquiries please contact Rob Hannah (Customer Services Manager) [email protected] or Andrew Cox (Customer Services Manager) [email protected]

We seek to attract, develop, and retain individuals from the widest possible talent pool and the broadest possible range of backgrounds. We are committed to building an inclusive working environment where all colleagues can thrive and reach their full potential. We particularly welcome applications from Black African, Black Caribbean and other minority ethnic groups, as they are currently under-represented across our university.

Available documents

• Further Particulars – Library Services.pdf
• SUPP108836 – Library Assistant – Job Description.pdf