These on campus roles offer an exciting opportunity to join the Library Customer Services Team to support the use of study space, services, and resources across the early evening period or at weekends. You will be part of a team that welcomes and supports those using libraries or study centres.
With a focus on excellent customer service your responsibilities will include reshelving and processing returned books; providing roving support from help points across public spaces and working on the Welcome Desk. A key element will be to work alongside other team members to ensure a consistent level of accessible and inclusive service delivery.
You have excellent communication and customer focus skills and experience of working in a fast-paced, front facing service environment. You can triage basic IT issues and are able to clearly record any queries that need to be referred on to other teams.
Role 1: Thursday-Saturday, 12 hours per week; 52 weeks a year
Hours: 4.00-8.00
Role 2: Saturday-Sunday, 13.25 hours per week; 52 weeks a year
Hours: Saturday 9.00-5.00, Sunday 9.45-5.00
Role 3: Saturday-Sunday, 13 hours per week, 40 weeks a year
Hours: 9.45-5.15
These posts are required to work all Bank Holidays and University Closure Days that fall within the work pattern including additional exceptional UK Bank Holidays. Please note work patterns are not negotiable.
This advert will close at 23:59 GMT on Thursday 26th January 2023
For informal enquiries please contact Andrew Cox (Customer Services Manager) [email protected]; Rob Hannah (Customer Services Manager) [email protected]
We recently launched our strategy to 2030 tying together our mission, vision and values.
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