Receptionist Accommodation
Location: Canterbury
Salary: £20,134 to £21,197 per annum pro rata
Grade: Grade 3
Post Type: Full Time
Contract Type: Fixed Term – Ends 31/05/2024
Release Date: Monday 17 July 2023
Closing Date: 23.59 hours BST on Monday 31 July 2023 (unless otherwise stated)
Reference: CS-274-23-R
If you have experience of providing excellent reception services, good IT skills and the ability to actively listen to customers and deal with unexpected situations with courtesy diplomacy and patience this role could be ideal for you. Join our team, providing a friendly, helpful and informative reception service to students, staff and external visitors.
What will help you make a difference?
For much of your shift you will be the sole receptionist and therefore it is essential that in addition to having excellent customer service skills, you are able to deal calmly and confidently with all queries and bookings. When the students go home in vacation periods Kent Hospitality operates Conference/Bed and Breakfast facilities, so our reception services vary throughout the year to accommodate this.
You will be working to a rota for this role. A typical shift pattern may be 8am until 4pm on week one, followed by 12pm until 8pm on week two. Shift patterns may vary and may finish as late as 11pm.
Rewarding your contribution
Benefits
You will enjoy a friendly, open and collaborative working environment and support in your development and wellbeing, along with a range of great staff benefits including
For further information on our staff benefits please go to https://staff.kent.ac.uk/employment/benefits
As Receptionist You Will
Confidently resolve all initial enquiries from students, staff, residents, and others
Issue keys and maintain/monitor the security of them in line with procedure
Programme student and vacation guest bedroom key cards using access control software
Act as the central reception point for deliveries, sorting and collecting post, taking, and passing on urgent messages, reporting room defects and taking payments
Use our software module to search for and communicate with residential students by email and check students or vacation guests in and out.
What We Are Looking For In The Right Candidate
GCSE grade 4/C or above in English and Maths or equivalent
Experience of working in a busy and demanding front facing customer service environment providing excellent customer care
The ability to demonstrate experience handling difficult and unexpected situations
A high level of IT skill and familiarity.
Meet your team
The Commercial Services and Estates Department provides essential services at both the Canterbury and Medway campuses that are critical to the staff and student experience at the University of Kent. Commercial Services delivers a range of value-added services including catering , conferencing , residential accommodation , reception services , sport and recreation . The residential accommodation houses approximately 6,500 students during term-time across Canterbury and Medway campuses. The Canterbury campus is a successful conference, events and holiday location during the summer months. Estates are responsible for managing, maintaining and developing the infrastructure, buildings and extensive grounds at Kent. The department also has responsibility for the security of students, staff and visitors, transport, parking and travel; customer and postal services and the Design & Print Centre. The Commercial Services and Estates Department is a major operating unit within the University and has circa 520 substantive staff, plus a student timesheet cohort of 320 staff (rising to eight hundred during the summer months).
If you require further information regarding the online application process, please contact [email protected]
Please note – Please refer to the job description for a full list of duties. Your application should clearly address the essential and desirable requirements of the Person Specification, this is how your application is scored. You should provide clear evidence and examples in your application which back-up any assertions you make in relation to each criterion. Applicants must be able to demonstrate all essential requirements as listed in the job profile.
The University of Kent has a multi-cultural and diverse environment and is committed to developing a working and learning culture that encompasses dignity, respect and consideration for all. All members of the University community have a responsibility to create an environment which is free from harassment, bullying, unlawful discrimination and victimisation.
Further details: Job Description Additional Information
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Apply Online
Please note that we prioritise applications from current University of Kent redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward.
Applications must be made via the University’s online application system; CVs or details sent directly to the department or via email cannot be considered.
The University of Kent values diversity and promotes equality at all levels.
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