University of Kentucky Looking for Customer Svc Rep/UKHC at Lexington, KY Full Time

Job Title

Customer Svc Rep/UKHC

Requisition Number

RE34057

Working Title

Customer Relations Specialist

Department Name

H4005:Office of Patient Experience

Work Location

Lexington, KY

Grade Level

08

Salary Range

$19.00-30.09/hour

Type of Position

Staff

Position Time Status

Full-Time

Required Education

Click here for more information about equivalencies:

http://www.uky.edu/hr/employment/working-uk/equivalencies

Required Related Experience

Required License/Registration/Certification

None

Physical Requirements

This position requires regularly sitting at a computer workstation for extended periods of time and performing tasks with repetitive motions (such as typing), and reguarly walking throughout the facility; and occasionally standing or walking with objects weighing up to 25 lbs.

Shift

Primarily Monday through Friday, 8:00am-4:30 pm; some additional evening, weekend, and/or holiday hours may be required in order to meet job and departmental business needs.

Job Summary

The Customer Relations Specialist will provide prompt, sensitive, and professional responses to patients and families regarding complaints or grievances. This position will also collaborate and serve as a liaison between patients, families, and/or surrogates and UK HealthCare staff and departments; will research and document obstacles to the delivery of service to proactively work on developing solutions; and adhere to UK Healthcare Behavioral Standards at all times.

The University of Kentucky considers the health, safety and well-being of our entire community to be a top priority. In alignment with this priority, all new hires must provide proof of COVID-19 vaccination or obtain an approved medical or religious exemption as a condition of employment. For areas that fall under the federal CMS mandate, start of employment cannot occur until two weeks after receiving the full COVID-19 vaccination series or upon obtaining an approved exemption. Only vaccines approved by the World Health Organization can be accepted.

Skills / Knowledge / Abilities

The ideal candidate for this position will have a proven track record of providing exceptional customer service; superior communications abilities with an emphasis on patient care, diplomacy, and sensitivity; and a strong background in utilitzing Microsoft systems including Windows, Word, and Excel.

Does this position have supervisory responsibilities?

No

Preferred Education/Experience

A Bachelor’s degree in a healthcare related field and three or more years of paid employment experience in a similar position preferred.

Deadline to Apply

05/25/2022

University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.